Sandbox working Live platorm is not

Hi @premcompsdc,

Could you please try resubscribing the webhooks?: https://woocommerce.com/document/woocommerce-paypal-payments/#webhook-status
When it’s working in sandbox mode but not in live, it’s usually more likely to be an issue with the payment method or the PayPal account.
I suggest reaching out to the PayPal MTS with this log entry so they can have a look at it as well.

The error sounds like it’s coming from the default credit card smart button. Have you given it a try with the PayPal Card Processing?: https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-card-processing-acdc
Thanks!

Kind regards,
Niklas

Hello Niklas, and thanks for your reply. I have tried resubscribing a couple times and even logged into developer at PayPal and simulated with succeess a webhook for completed transaction, both with success, the PayPal webhook plugin notified success receive. Albeit took quite a few seconds.

I have reached out to MTS and I will try your suggestion with PayPal Card Processing and will report my result.

Thanks for your time!

Hello again, Niklas – I seem to be making a change somewhere… I had pay later enabled, I disabled it and enabled vaulting, which was already enabled in our business account as we have good approval; I used “credit cards” by using my own debit card, and I got this error in the log Please note I have removed my personal data as noted below:

2022-05-02T19:32:05+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"GBP","value":"1.00","breakdown":{"item_total":{"currency_code":"GBP","value":"1.00"},"shipping":{"currency_code":"GBP","value":"0.00"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"description":"","items":[{"name":"cashhhhhh","unit_amount":{"currency_code":"GBP","value":"1.00"},"quantity":1,"description":"","sku":"","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}}],"payee":{"merchant_id":"REMOVED SENSITIVE MERCHANT ID"},"shipping":{"name":{"full_name":"

((((( REMOVED SENSITIVE PERSONAL DATA - ADDRESS NAME ETC))))))

"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"GET_FROM_FILE","landing_page":"LOGIN","locale":"en-GB","brand_name":"premcomps","return_url":"https:\/\/REMOVED DOMAIN NAME.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/REMOVED DOMAIN NAME.com\/checkout\/"},"payer":{"name":{"given_name": 

((((((( REMOVED SENSITIVE PERSONAL DATA))))))

,"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}
Response Debug ID: a76187012f0e4
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-05-02T19:32:09+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/7T87587496822092U
Response Debug ID: 164ee9e177186
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-05-02T19:32:09+00:00 INFO 3DS authentication result: Array
(
    [liability_shift] => NO
    [three_d_secure] => Array
        (
            [enrollment_status] => 
            [authentication_status] => 
        )

)

2022-05-02T19:32:09+00:00 ERROR Order approve failed: Something went wrong. Please try again.

Thanks for any further assistance!

Kind regards

• This reply was modified 2 years, 6 months ago by premcompsdc.

Hi @premcompsdc,

It seems like the card did not pass the 3D Secure v2 check.
In the PayPal Card Processing settings tab, different 3D Secure behaviors can be configured like Always or When required.
Could you give it a try with When required if this was not yet set or alternatively with No 3D Secure?
Thanks!

Kind regards,
Niklas

Hello,

It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Kind regards,
Joost