Same Ip Address for All Orders

  • Resolved drnick2

    (@drnick2)


    5 years, 8 months ago

    Out of the blue starting 3/1/2019 all orders received are displaying my host servers IP address and not the customers. No changes or plugins were added to Woocommerce from the previous day when it displayed the proper IP to the following day when it did not. I have been using Woocommerce for several years without this ever happening, any help would be appreciated.

Viewing 3 replies - 46 through 48 (of 48 total)

  • I have exactly the same issue and it also affects my currency selector as it always selects USD regardless of location. Just contacted Hostgator via live chat and they didn’t resolve the issue and escalated the issue so hopefully they will resolve quickly. Been with them for years and this is first major issue i’ve encountered so willing to give them a little time to sort but had quite a few abandoned carts recently and I recon this is down to the fact that when they enter their address at checkout, prices go higher to include VAT tax which would make me run a mile as well to be honest.

    Hang in there. It took a month to get mine fixed but HostGator came through and fixed it.

    This is 100% a Hostgator issue. I could not wait any longer for them to sort. Been nearly a week now and despite me giving them every bit of info required and even pointing them to this thread, they still unfortunately have not resolved the issue.

    I have therefore transferred all files and database to new hosting company and everything works perfectly (orders ip address recording, multi currency etc).

    It’s a shame because I’ve been with hostgator for years but I have to put not losing valuable orders ahead of hosting company loyalty on this one i’m afraid.

    • This reply was modified 5 years, 6 months ago by intrim.
    • This reply was modified 5 years, 6 months ago by intrim. Reason: typo
Viewing 3 replies - 46 through 48 (of 48 total)
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