Same invoices number

Hello Thomas,
This can happen due to either of the following:

• If you have manually reset the ‘next’ invoice number while the invoices were processed
• If you have enabled the ‘Calculate document numbers (slow)’ setting in the “Status” tab – this can sometimes lead to duplicate invoice numbers when orders come in at a high rate (=multiple orders at the same second)
• If the invoice numbers were entered manually

Can you check the above?

HI Ewout,

I did indeed manually reset the ‘next’ invoice number while the invoices were processed.

Is there a way to change the problem as I have it on the entire 2019 so quite a problem !

??

You could install our Number Tools addon that will add a tab to the PDF invoice settings with both tools for renumbering invoices (use with care!) and information about the invoice numbers (since the last ‘reset’).

I am going to try. Thank you and have a great day.

Thomas

Hi,

Well I did use the extension you offered, did cancelled invoices, applied new numbers… tried to change… there is no way I can have different invoices numbers for the same day (see screenshot).
https://zupimages.net/viewer.php?id=20/09/jl6t.png
Any idea ?
Thank you,

Thomas

Can you share a screenshot you invoice number format settings?

by the way, if you have enabled ‘reset invoice numbers yearly’, you may want to temporarily turn this off to prevent inadvertedly resetting them (especially if the renumbering spans orders from last year too), and handling this reset manually by setting the number to 1, starting the renumbering from the first of january.

https://zupimages.net/viewer.php?id=20/09/s0q6.png

And I have also turned off ‘reset invoice numbers yearly’ and tried to update invoices number starting on january 2019… but still the same.

Hi @thomas83110,

When looking at your invoice number format settings and the screenshot of your invoice numbers I see you’ve set the padding to be 4 but your invoice numbers show a padding of 3. Assuming you’ve set your prefix to TM[invoice_year][invoice_month][invoice_day] (which is not quite clear from your number format screenshot).

Could it be that you have some custom code (filter) active that might explain that? If there is a filter active this might be why the invoice number is stuck to 1.

Thank you ! I ll check everything. Have a great day.

Thomas