Same device: Merging records

  • Resolved oguruma

    (@oguruma)


    4 years, 6 months ago

    Suppose John Doe and Jane Doe both share a device.

    John Doe creates an account; a Mautic user is created with his email address.

    Jane Doe creates her own account on the same device (without clearing the cookies).

    This will then update email address (and other fields in Mautic), which means that you won’t successfully track either of them (their page hits and things will be merged into one record).

    Is there any way to avoid this (other than them clearing the cookies, obviously).

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  • Plugin Author shulard

    (@shulard)

    Hello,

    Sorry but there is no way to handle that case inside a Mautic instance. The described behaviour is understood like a name update because the device is tied directly.

    However you can implement something using the Mautic API (https://developer.mautic.org/#rest-api) which will keep track of all the different users.

Viewing 1 replies (of 1 total)
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