Salesforce Web to Lead Plugin – Failure to Connect to Salesforce.com

  • Contact Us Form at https://emp.cu-boulder.info//about/request-information utilizes WordPress-to-Lead for Salesforce CRM Plugin that we have modified to allow for drop down menus in form.

    This form submits correctly to Salesforce each and every time.

    Then form programming was moved to live server at:
    https://emp.colorado.edu/about/request-information

    Form errors when submitting for the most part. Sometimes it does submit info to Salesforce but not very often. It probably fails 90% of the time.

    Error is Failed to connect to Salesforce.com[1].

    Data from Salesforce
    regarding error is: WP_Error Object ( [errors] => Array (
    [http_request_failed] => Array ( [0] => SSL connection timeout ) )
    [error_data] => Array ( ) )

    Can anybody decipher error code info? That will help let us know if Programming is the issue or if it is possibly a server issue as entire WordPress site was moved to a new server a week or 2 ago.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same error with the 2.0 version of WordPress-to-lead for Salesforce CRM.

    Did you find out how to fix this problem ?

    Thread Starter interactivewest

    (@interactivewest)

    The issue turned out to be a server setup issue at University of Colorado Boulder. Site was moved after Forum was uploaded and working. It was then moved to a server running OpenSSL 1.2. Certain servers at Salesforce will work with OpenSSL 1.2 and older servers won’t. That’s why the problem was a sporadic one.

    So how can we make it work properly ?

    Thread Starter interactivewest

    (@interactivewest)

    Have web hosting company revert back to Open SSL 1.0 or 1.1 on server where your site is hosted or move your site to web hosting company that runs Linux with Open SSL 1.1.

Viewing 4 replies - 1 through 4 (of 4 total)
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