Salesforce leads are not generated when Address fields are mapped

Hoping to add some urgency to this thread — I have a similar question: my fields appear to be mapped, but are not populating the correct fields in Salesforce. I have, however, integrated using the API instead of Web-to-Lead. Does anyone else have any thoughts or suggestions? Greatly appreciated — thanks.

• This reply was modified 8 years ago by loganleo.

I’ve discovered that if any field in the address block of Gravity Forms is left blank the Salesforce add-on will use an array of all the other data that is filled in in it’s place. This can cause an error with a wrong data type or entry that exceeds the string length allowed for that field in Salesforce. No proper error is logged in the entry on Gravity forms so it’s hard to find the problem. You can find the error by using Logging in Gravity Forms. Go to Forms->Settings->Logging and select “Log Errors only” in the Salesforce: API option.

If the developer reads this, I have been reading through these posts looking for others who have had problems with this too. It seems to be causing a great deal of trouble. I would like to see blank fields in the address block left blank for mapping purposes or an option to use allow blank or use an array. In all honesty I can’t see any instance the array would be useful.

Thanks so much for your input, @insightdezign. In my case, I’ve finally found that I had tried to map a Gravity Forms field to the Salesforce “Created Date” field, where the necessary “Date” Data Type format didn’t work with Gravity Forms. In the end, I did find this issue by logging errors within Gravity Forms, but I agree with you that the point at which the error occurs certainly wasn’t obvious until then.