Salesforce Experience Cloud session recording issue
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Good morning,
I am connecting Microsoft Clarity with Salesforce Experience Cloud built with Lightning Web Components. Clarity script has been embedded with Google Tag Manager which is correctly integrated with our org. Any CORS and CSP issues have been solved. The sessions are recorded, and mouse movement and any events like clicking and scrolling appear, but all I am able to see is blank white screen without any page content.
I realize, that specifics of the Lightning Web Components is using of shadow DOM, but in most of our components it was replaced by light DOM. Lightning Locker has been also turned off. CSP security level has been set to relaxed.
Could you tell me please if I have missed any configuration on Salesforce or Clarity side to see a page content on recorded session? Thanks in advance for your answer.
Regards,
Sandra
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Thanks for using Clarity. All Static data(images ,Styles, CSS) should be publicly available to render in Clarity.
Please refer Troubleshooting Heatmaps | Microsoft Docs for possible reasons & resolutions why CSS or fonts may appear broken in recordings and heatmaps.Clarity now also offers a web extension that allows you to view recordings and heatmaps directly on your website.
After downloading Clarity Live, simply navigate to your project site, select the heatmap, area heatmap, or session recording icon on the Clarity widget. The feature will launch right over the page you’re on! Learn more about Clarity Live extension
Click on the link below to download Clarity Live for your browser:
Microsoft Clarity Live – Microsoft Edge Addons
Microsoft Clarity Live – Chrome Extension
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