Sales price showing incorrectly

Hi @bekot9,

To learn more about this issue, I checked for discounted products on your site. I found this category, which helped me find one: https://soneilstudioveikals.lv/atlaides-uzacim-un-skropstam/. Is the price supposed to be 135€? I see that price in the archive pages, product page, cart page, and checkout page. So this may be something bigger than a display issue.

It’s also worth asking if the problem only happens with this product or all products. Can you please share a screenshot of this product set up on the back end to learn more?

Additionally, please share your System Status Report with us. You can find it via WooCommerce > Status > Get system report > Copy for support. This will help us learn about your environment better and determine the course of action.?

Thanks!
Omar

Hi! Sales price for the mentioned product should be 101 EUR and 101 is added in the Sales price field, however it shows full price as a % price. This issue is for all products which we are adding a sale price. 

Here's product setup screenshot: https://ibb.co/Tt62KCQ

System report:

 WordPress Environment

WordPress address (URL): 
Site address (URL): 
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: lv
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: umt_
Kopējais datu bāzes lielums: 109.01MB
Datu bāzes datu izmērs: 75.18MB
Datubāzes indeksa izmērs: 33.83MB
umt_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
umt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
umt_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
umt_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
umt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
umt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_actionscheduler_actions: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
umt_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_actionscheduler_logs: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
umt_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
umt_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
umt_dpd_barcodes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_dpd_manifests: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_dpd_terminals: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
umt_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_options: Data: 8.22MB + Index: 0.19MB + Engine InnoDB
umt_paysera_delivery_shipping_request: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
umt_postmeta: Data: 29.55MB + Index: 23.03MB + Engine InnoDB
umt_posts: Data: 24.50MB + Index: 2.44MB + Engine InnoDB
umt_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
umt_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
umt_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
umt_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_revslider_slides: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
umt_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_termmeta: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
umt_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
umt_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
umt_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
umt_usermeta: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
umt_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
umt_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
umt_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
umt_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
umt_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
umt_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
umt_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
umt_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
umt_wc_product_attributes_lookup: Data: 1.48MB + Index: 1.47MB + Engine InnoDB
umt_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_wc_product_meta_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
umt_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
umt_yoast_indexable: Data: 3.52MB + Index: 1.03MB + Engine InnoDB
umt_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.30MB + Engine InnoDB
umt_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
umt_yoast_primary_term: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
umt_yoast_seo_links: Data: 0.52MB + Index: 0.27MB + Engine InnoDB Post Type Counts

attachment: 3530
b2bking_custom_field: 13
b2bking_custom_role: 6
b2bking_group: 5
b2bking_offer: 1
b2bking_rule: 15
cms_block: 11
custom_css: 1
cwginstocknotifier: 1
filter-field: 21
filter-set: 8
mc4wp-form: 1
nav_menu_item: 115
page: 40
polylang_mo: 2
post: 16
product: 4551
product_variation: 7
revision: 2404
seedprod: 1
shop_order: 77
viwec_template: 14
woodmart_layout: 1
woodmart_sidebar: 1
wp_global_styles: 1
wpcf7_contact_form: 1
wpcode: 7 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (21)

B2BKing Core: WebWizards rakstīja – 4.6.71
B2BKing Pro: WebWizards rakstīja – 4.9.50
Code Snippets: Code Snippets Pro rakstīja – 3.6.2
Contact Form 7: Takayuki Miyoshi rakstīja – 5.8.7
Email Template Customizer for WooCommerce: VillaTheme rakstīja – 1.2.2
Envato Market: Envato rakstīja – 2.0.11
Filter Everything PRO: Andrii Stepasiuk rakstīja – 1.8.3
WPCode Lite: WPCode rakstīja – 2.1.9
WPBakery Page Builder: Michael M - WPBakery.com rakstīja – 7.5
Loco Translate: Tim Whitlock rakstīja – 2.6.6
Slider Revolution: ThemePunch rakstīja – 6.6.20
Speed Optimizer: SiteGround rakstīja – 7.4.6
Soneil Sync: Indulis ?vā?ers-Griezis rakstīja – 1.0.0
Checkout Field Editor for WooCommerce: ThemeHigh rakstīja – 2.0.1
WooCommerce Payment Gateway - Paysera: Paysera rakstīja – 3.5.0
DPD Baltic Shipping: DPD rakstīja – 1.2.71
WooCommerce: Automattic rakstīja – 8.6.1
Woodmart Core: rakstīja – 1.0.42
Yoast SEO: Team Yoast rakstīja – 22.1
WPS Hide Login: WPServeur
NicolasKulka
wpformation rakstīja – 1.9.13.2

Sequential Order Numbers for WooCommerce: WebToffee rakstīja – 1.6.0 Inactive Plugins (1)

WP Mail SMTP: WP Mail SMTP rakstīja – 3.11.1 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Veikala bāze: #2 - /veikals/
Grozs: #104 - /grozs/
Pirkums: #106 - /noformet-pasutijumu/
Mans konts: #112 - /mans-konts/
Noteikumi un nosacījumi: #110 - /lietosanas-noteikumi/ Theme

Name: Woodmart
Version: 7.4.3
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – Ja modificējat WooCommerce vecāku tēmā
kuru neesat veidojis personīgi
mēs iesakām izmantot bērnu tēmu. Skatīt: Kā izveidot bērnu tēmu

WooCommerce Support: ? Templates

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-01 15:32:08 +02:00
Options: ?
Notes: 197
Onboarding: completed Action Scheduler

Pabeigt: 368
Oldest: 2024-01-29 21:07:02 +0200
Newest: 2024-02-29 14:17:51 +0200

Neizdevās: 76
Oldest: 2023-03-12 07:03:35 +0200
Newest: 2024-01-31 05:14:01 +0200

Gaida: 1
Oldest: 2024-02-29 21:25:07 +0200
Newest: 2024-02-29 21:25:07 +0200 Status report information

Generated at: 2024-02-29 21:05:29 +02:00

Hey, @bekot9, thanks for the reply!

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

So you think it’s a conflict between plugins? I tried to deactivate one at a time and no changes, I didn’t dare to deactivate all at the same time as its a production site. I will then try staging site.

Hi @bekot9,

Yes, plugin conflicts can sometimes cause this issue. It’s great that you’ve tried deactivating them one by one. However, it’s understandable that you’re hesitant to deactivate all at once on a live site.

Moving to a staging site is a good idea. In the staging environment, you can safely deactivate all plugins without affecting your live site. If the issue resolves, you can then reactivate the plugins one by one to identify the one causing the conflict.

• https://woo.com/posts/what-is-staging-site-wordpress-how-to-set-one-up/
• https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes. Looking forward to helping you.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP