Sales price not showing

Hi @dbriedel,

Since WooCommerce 8.3.0 we experienced that scheduled sales prices are not displayed in the front-end. Instead the normal prices is crossed out and then the normal prices is repeated as sales price even so these are different of course!? To correct that one had to manually delete the sales price safe the product and redefine the sales price and it would show in the front-end correcty.

From what I understand, you’re encountering an issue where the scheduled sales prices are not being displayed correctly on the front end after updating to WooCommerce 8.3.0. Instead, the normal price is shown as the sales price. You’ve mentioned that manually deleting and redefining the sales price fixes this issue temporarily.

Let’s try a few troubleshooting steps to resolve this issue:

1. Clear Cache: Sometimes, this issue can be related to a caching problem. Please clear your browser and server cache and see if the issue persists.
2. Update WooCommerce: You’re currently using WooCommerce 8.3.0, but the latest version is 8.3.1. Please update to the latest version and see if that fixes the issue.
3. Review your Scheduled Actions: Go to WooCommerce > Status > Scheduled Actions. Look for any pending actions related to the sale price. If you find any, run them manually to see if this solves the problem.
4. Check WP Cron Jobs: WooCommerce uses WordPress Cron Jobs to schedule events like updating sale prices. There might be an issue with the Cron Jobs not running correctly. You can use a plugin like  ?? WP Crontrol to check if the Cron Jobs are functioning properly.
5. Look into a Database Issue: There could be a problem with your WooCommerce database. Consider using a plugin like ?? WP-Optimize to clean and optimize your database.
6. Plugin Conflict Test: There might be a conflict with one of your other plugins. To check this, please deactivate all your plugins except WooCommerce, and see if the problem still exists. If it doesn’t, reactivate your plugins one by one until you find the one causing the issue.
7. Switch to a Default Theme: Sometimes, the issue can be related to your theme. To rule this out, please switch your theme to a default one like Storefront, and see if the issue persists. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

This is happening to me too. Happening to 3 different websites now.

Hi @dr3wsephs,

This is happening to me too. Happening to 3 different websites now.

From what I understand, you’re also experiencing the same issue where the scheduled sales prices are not being displayed correctly on the front end. This is happening across 3 different websites you manage.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, payment gateways you’re using and the checkout method you’ve set up, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

@bisratlearn I have created a new support topic. My website is a staging demo vanilla site. And if this is happening on a vanilla site, then there’s a bug in Woo because this never happened before; only recently.

Hi @dr3wsephs,

I have created a new support topic. My website is a staging demo vanilla site. And if this is happening on a vanilla site, then there’s a bug in Woo because this never happened before; only recently.

Thank you for creating a new support topic and providing more details about your issue. I understand how frustrating it can be when something that was working perfectly fine before starts to act up.

I want to reassure you that we take these issues very seriously and are here to help you resolve this. I have personally conducted tests on our end using the latest versions of WordPress, WooCommerce, and our free Storefronttheme, without any other plugins enabled. Unfortunately, I was unable to reproduce the problem you’re experiencing, which suggests that the issue may be specific to your setup.

That being said, we’re not giving up. We’ll continue to investigate this issue using the details you’ve provided in the new topic. Our team will explore all possible causes and work on finding a solution.

In the meantime, if you come across any new information or notice anything else that might help us in resolving this issue, please feel free to update the topic. Your cooperation is greatly appreciated, and we’re confident that we’ll be able to get to the bottom of this.

Thank you for your patience and understanding as we work through this. We’re committed to helping you get your WooCommerce store running smoothly again.

Hi there @bisratlearn

With me running the similar setup (minus some SG optimizer plugins) the issue was still there with everything updated. But, long behold… I rolled back my WooCommerce to version 8.0 and to not-my-surprise, the sale price is accurately shown in the frontend when the cron task ran.

So, somewhere between 8.0 and the current version of 8.3.1, this bug is there.

Hey @dr3wsephs,

Thanks for providing additional details to this.

Since you have opened your own topic, in order to align with the forum guidelines and to address your issue independently, further support will be provided there.

Cheers!

I now experience the same sales price issue on a different WooCommerce website: https://solar-ovens.nz/shop/ which I will utilise for troubleshoting purposes:

1. Clear Cache: Sometimes, this issue can be related to a caching problem. Please clear your browser and server cache and see if the issue persists. => First goto troubleshooting measure, did not resolve issue!
2. Update WooCommerce: You’re currently using WooCommerce 8.3.0, but the latest version is 8.3.1. Please update to the latest version and see if that fixes the issue. => As stated everything is up-to-date and that includes WooCommerce being on 8.3.1!
3. Review your Scheduled Actions: Go to WooCommerce > Status > Scheduled Actions. Look for any pending actions related to the sale price. If you find any, run them manually to see if this solves the problem. => There are no pending actions related to the sale price!
4. Check WP Cron Jobs: WooCommerce uses WordPress Cron Jobs to schedule events like updating sale prices. There might be an issue with the Cron Jobs not running correctly. You can use a plugin like   WP Crontrol to check if the Cron Jobs are functioning properly. => The action woocommerce_scheduled_sales was running daily before and when triggered manually now did not change the sales price issue!
5. Look into a Database Issue: There could be a problem with your WooCommerce database. Consider using a plugin like  WP-Optimize to clean and optimize your database. => I use a couple of database maintenance plugins and services and none have had a positive outcome after running!
6. Plugin Conflict Test: There might be a conflict with one of your other plugins. To check this, please deactivate all your plugins except WooCommerce, and see if the problem still exists. If it doesn’t, reactivate your plugins one by one until you find the one causing the issue. => When I deactivated all plugins except WooCommerce and did not resolve the issue when all except WooCommerce were deativated.
7. Switch to a Default Theme: Sometimes, the issue can be related to your theme. To rule this out, please switch your theme to a default one like Storefront, and see if the issue persists. Here’s a handy guide on testing for conflicts:  How to Test for Plugin and Theme Conflicts. => I have activated and tried the Twenty Twenty-Four theme to no avail.

` WordPress Environment

WordPress address (URL): https://solar-ovens.nz
Site address (URL): https://solar-ovens.nz
WC Version: 8.3.1
REST API Version: ? 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_NZ
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.25
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 6000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: sowp_
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sowp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_settings: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
sowp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
sowp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_tags_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
sowp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sowp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB Post Type Counts

attachment: 47
custom_css: 2
et_body_layout: 3
et_footer_layout: 2
et_header_layout: 3
et_pb_layout: 17
et_template: 12
et_theme_builder: 1
frm_form_actions: 5
frm_styles: 1
gf_entry_to_comments: 1
jetpack_migration: 2
mailpoet_page: 1
nav_menu_item: 13
page: 15
post: 8
product: 5
revision: 200
shop_coupon: 8
shop_order: 17
shop_order_refund: 1
wp_navigation: 1
wp_template: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (41)

ManageWP - Worker: by GoDaddy – 4.9.17
All-in-One Security and Firewall Premium: by All In One WP Security & Firewall Team
DavidAnderson – 1.0.3

All In One WP Security: by All In One WP Security & Firewall Team – 5.2.5
Booster Plus for WooCommerce: by Pluggabl LLC – 7.1.4
Bulk Media Register: by Katsushi Kawamori – 1.36
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Divi Plus: by Elicus – 1.9.15
Formidable Datepicker Options: by Strategy11 – 2.0.2
Formidable Geolocation: by Strategy11 – 1.2
Formidable MailPoet Newsletters: by Strategy11 – 1.01
Formidable Forms Pro: by Strategy11 – 6.6
Formidable Quiz Maker: by Strategy11 – 3.1.2
Formidable User Flow: by Strategy11 – 2.0
Formidable Visual Views: by Strategy11 – 5.4.2
Formidable Forms: by Strategy11 Form Builder Team – 6.6
Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0
Jetpack: by Automattic – 12.9
MailPoet: by MailPoet – 4.39.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
Rank Math SEO PRO: by Rank Math – 3.0.50
Rank Math SEO: by Rank Math – 1.0.207
WooCommerce Deposits: by WooCommerce – 2.1.3
WooCommerce Dynamic Pricing: by Element Stark – 3.1.29
WooPayments: by Automattic – 6.8.0
WooCommerce PayPal Payments: by WooCommerce – 2.4.2
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
WooCommerce Waitlist: by Neil Pie – 2.3.5
WooCommerce: by Automattic – 8.3.1
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.4.5
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
WP Crontrol: by John Blackbourn & crontributors – 1.16.1
WP Go Maps - Gold Add-on: by WP Go Maps – 5.2.3
WP Go Maps - Pro Add-on: by WP Go Maps – 8.1.22
WP Go Maps (formerly WP Google Maps): by WP Go Maps (formerly WP Google Maps) – 9.0.27
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Mail SMTP: by WP Mail SMTP – 3.10.0
WP Rocket: by WP Media – 3.15.5
WPvivid Plugins Pro: by wpvivid.com – 2.2.22
WPvivid Backup Plugin: by WPvivid Team – 0.9.93
WPvivid Imgoptim Free: by WPvivid Team – 0.9.20 Inactive Plugins (17)

Formidable Abandonment: by Strategy11 – 1.0
Formidable AI: by Strategy11 – 1.0.1
Formidable API: by Strategy11 – 1.14
Formidable Bootstrap Modal: by Strategy11 – 3.0.1
Formidable Conversational Forms: by Strategy11 – 1.0.04
Formidable Digital Signatures: by Strategy11 – 3.0.2
Formidable Export View to CSV: by Strategy11 – 1.09
Formidable Form Action Automation: by Strategy11 – 2.05
Formidable Locations: by Strategy11 – 2.03
Formidable Logs: by Strategy11 – 1.0
Formidable PayPal Standard: by Strategy11 – 3.09
Formidable PDFs: by Strategy11 – 2.0.1
Formidable Registration: by Strategy11 – 2.11
Formidable Stripe: by Strategy11 – 3.1.1
Formidable Surveys: by Strategy11 – 1.0.09
Formidable WooCommerce: by Strategy11 – 1.11
WPvivid Staging: by wpvivid.com – 2.0.15 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (4)

aios-firewall-loader.php: by –
Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
Health Check Troubleshooting Mode: by – 1.9.1
ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #12 - /terms-and-conditions/ Theme

Name: Divi Child Theme
Version: 1.2.7
Author URL: https://wdb.nz/
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.23.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.8.0
Connected to WPCOM: Yes
WPCOM Blog ID: 215990694
Account ID: acct_1MfEQOFjeSGKpDQ4
Payment Gateway: Disabled
Test Mode: Disabled
UPE: Enabled (deferred_intent)
UPE Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: advanced
Enabled Fraud Filters: AVS Verification,International IP Address,IP Address Mismatch
Multi-currency: Disabled
Public Key Encryption: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled WooCommerce PayPal Payments

Onboarded: ?
Shop country code: NZ
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-06 21:16:12 +13:00
Options: ?
Notes: 72
Onboarding: completed MailPoet

Sending Method: SMTP
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://solar-ovens.nz?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 6,851
Oldest: 2023-11-05 13:53:02 +1300
Newest: 2023-12-06 13:50:52 +1300

Failed: 2,344
Oldest: 2023-01-19 10:16:04 +1300
Newest: 2023-12-05 20:48:03 +1300

Pending: 4
Oldest: 2023-12-06 13:51:52 +1300
Newest: 2023-12-08 16:27:12 +1300 Status report information

Generated at: 2023-12-06 13:51:31 +13:00
`

You are not alone.

Hello @buschtrommel,

Thank you for sharing your system status! :?)

The team is already aware of this issue, here’s the bug report: https://github.com/woocommerce/woocommerce/issues/41569

As you can see, it has been given high priority. However, we don’t have an estimate of when a fix will be released. Feel free to contribute by providing feedback in the comments or submitting a pull request directly.

Let us know if you have any other questions!

CC: @buschtrommel, @dr3wsephs

This is happening to me too, even on the latest version of woocommerce. The sale price and badge only appear for logged-in users (in my case, as an administrator). The sale price will appear during checkout.

Please fix this; this has been a disaster!

Hi @dzulfriday

Thanks for reaching out!

As mentioned above, this has been reported as a bug here: https://github.com/woocommerce/woocommerce/issues/41569. I suggest you subscribe to the thread to keep posted for any updates.

Thanks!

Good Day,

Please not that we are experiencing this error on a site as well, have followed all steps above and no change.

Please assist

https://stonz.diamonds/shop/defiant-0-98-ct-i-i1-marquise-ring/

Hey @clintallin81,

Thanks for reaching out!

As mentioned above, this has been reported as a bug here:?https://github.com/woocommerce/woocommerce/issues/41569.

I suggest subscribing to the GitHub thread to keep posted for any updates.

Cheers!