Safari like not working

Hi @sharond214

I ran some tests on your site, and it seems that although your domain has a valid SSL certificate, it is still possible to access your site via HTTP. Your visitors and search engines can use either HTTP or HTTPS to access your site.

This is an issue for search engines, since it often causes confusion and duplicate content, but it is also an issue for your site’s communication with WordPress.com, as our system does not know whether it should connect to your site via one or the other address. This may be the issue with the Likes.

To solve this issue, I would recommend that you change your site’s URL to HTTPS (you can do so under Settings > General in your dashboard), and then ask your host for help redirecting all traffic from HTTP to HTTPS.

If your host is unable to help with that, you can follow the instructions here to do so:
https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

You can also use a plugin such as Really Simple SSL to do this.

Once that’s done, try to reconnect your site to WordPress.com once again; that should solve your issue.`

Hi Bruce – thanks for the reply. I think I’ve got SSL set up at least I see the lock on the url bar. But I still can’t like a post from safari.

Sharon

Hi @sharond214

Can you mention which specific Safari version you are testing on? Checking your website’s Jetpack connection, I found that it occasionally breaks as Jetpack is being limited from making its cURL requests on your XML-RPC endpoint. It’s worth checking with your hosting provider if they can lift that limit by whitelisting our IP ranges:

https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Hi Mehdi – Safari Version 15.6 (17613.3.9.1.5). What IP ranges should I be requesting them to whitelist.

Sharon

oops never mind I see them in the link you provided.

Hi @sharond214

Sorry for not asking this initially, but which specific device are you using? On a Mac, I’ve been only able to get version 15.3 as the latest, and on iOS, I’ve only been able to get version 15.4 on iPhone 13.

If you check your welcome post, you’ll see that I’ve been able to like it through those versions (Prevent Cross-Site Tracking was disabled).

I also have prevent cross-site tracking unchecked and on safari 15.6 on my mac mini and when I click the like button it pops up to login to wordpress.com? This does not happen with any other browser

Hi @sharond214 –

We’re still having the issue where Jetpack’s requests to the xmlrpc.php file are being blocked with a 406 Error. This may be preventing the “Likes” feature from working as expected and we’ll need to get the Jetpack Connection working first.

I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?

Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

Our? requests ?look ?like ?the ?following:

-?File:? ?/xmlrpc.php?
-?User-agent?header:? Jetpack ?by ?WordPress.com
-?IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

Let ?us ?know ?how? that ?goes.

thanks lastsplash – I have reached out to my hosting and they are investigating. I’ll let you know what comes of it. Fingers crossed!

Sharon

I heard back from my hosting service. They did say that Modsecurity is blocking xmlrpc request from jetpack. However after temporarily suspending this the safari like button is still not working, so I’m thinking this is not the issue. If anyone has other ideas, I’d be happy to try them.

thanks
Sharon

Ok this is strange. I need to login to wordpress.com to like using safari but I don’t have to for any other browser…Other browsers I just need to login to my website.

Hi, there.

The login issue might either be the cache of your browsers, or perhaps the cache in your site by the W3 Total Cache plugin.

About the connection – Did your host turn those Modesecurity rules back on?

I ask because when Jetpack is currently trying to reach out to your site, we’re getting this back:

Operation timed out after 15001 milliseconds with 0 bytes received

This is usually indicative of us being blocked or limited, but sometimes can be because of server resource issues.

If the server health seems fine, then it appears that something at your host is still not letting us connect fully to your site.