S2member on Multisite – downloads not tracked

They are tracking perfectly fine for me and for other users with s2member. It may be a configuration issue. Would you be able to give me access? That’s the quickest way to resolve it.

It’s a client site so I can’t give access. If we need to I can try to reproduce on another site but if you can point me at the file(s) where the tracking is occuring a couple of errorlog statements should let me track it down.

Note: stats is tracking downloads I trigger from your directory listings.

Why don’t you start by sending me screenshots of your Statistics tab config, and then send me the source code for the page where your s2member fileaway table is.

“Note: stats is tracking downloads I trigger from your directory listings.”

I don’t know what this means.

If what you mean is that stats work when downloading files using File Away, but not when downloading files using something OTHER than File Away, of course. Stats are only recorded when using a File Away list or table.

Filenames are clickable s2member links in your File Away Table rendered by the following shortcode

[fileaway type=”table” base=”s2member-files/access-s2member-level0″ paginate=”true” pagesize=”5″ sortfirst=”mod-desc” s2skipconfirm=”true” bulkdownload=”on” manager=”on” theme=”silver-bullet” width=”960″ perpx=”px” textalign=”left” hcolor=”black” color=”orange” iconcolor=”orange”]
[/tab]

When I click on a s2member link within the File Away table the File Away stats shortcode will display that the download occurs. It is clicks to the s2member links I have on other pages in my website that are not being tracked.

Obviously. If you want stats recorded by File Away, your download links have to be generated by File Away. File Away is not omniscient.

Ahh…I thought you might have been using the S2member api which, I could be wrong, is how S2member Secure File Browser gets its stats. See teh following s2member link.

I just double-checked and this is how S2member Secure File Browser gets its stats. It makes an api call on line 495 in the file psk_s2msfb.admin.stats.calss.php.

Well as it is, File Away’s stats are a self-contained system. You can use File Away to display links to individual files, or lists of files, replacing the s2member links you have around the place.

File Away gathers more user data for its stats than does s2member, and it also updates its statistics database table if a file is renamed or moved, or its parent directory is renamed, using File Away manager mode. Since s2member doesn’t have these features in their stats, it would probably behoove you to use File Away for all your download links. s2member will still be recording its stats its own way, but File Away will be giving you more, and more flexibility in terms of moving files around.

I think I can work with that. I just need to change my thinking from individual links to groups of links.

At the moment I have a list of individual protected S2member links related to a particular topic per page (see link for example).

Within File Away I could instead create a drawer per link group. Since the files are within the S2Member directory your software will give them S2Member links.

I’ll give it a go and report back. Give me 30 minutes.

You can do individual links with File Away. Just do only=”filename.ext” whatever the filename is. You can also add a custom list theme for your individual links if you’d like.

I’m assuming an individual link would be in the form of a shortcode? What would be a sample File Away style link replacement for the following link:

https://lixi.org.au/?s2member_file_download=access-s2member-level0/LIXI_CAL_1.3c_Package.zip&s2member_skip_confirmation

Same as a file away list shortcode, but with the only attribute.