[NSFW] Running into an Issue where A product is not showing for a specific user type

Hello @acenasir,

Thanks for reaching out about the visibility issue with the “DanceSafe Branded v4 Crisp Tubes” product. I understand that it’s showing up when logged in as an admin, but not for other user types, despite trying various troubleshooting steps.

Here are a few things we can check that might help resolve the issue:

1. User Role-Specific Visibility Settings:
   • If you’re using a plugin to control content visibility by user role, it may be worth checking the settings to ensure this product isn’t restricted for non-admin users.
   • Additionally, verify if your theme or any other plugin installed might limit visibility for specific product categories or tags based on user roles.
2. Cache and Session Data:
   • Sometimes caching plugins or server-level cache can prevent product visibility for specific user roles. Try clearing your site’s cache, and if you’re using a caching plugin, make sure it’s fully purged. Additionally, clear any session data in WooCommerce (WooCommerce > Status > Tools > Clear customer sessions).
3. Catalog Visibility Settings:
   • Within the product settings, check if there are any catalog visibility or “featured” settings that may restrict visibility to certain users. You can review this under Product Data > Advanced > Catalog Visibility.
4. Troubleshooting Plugins and Themes:
   • Disable all plugins except WooCommerce and check if the product appears for other user types. If it does, re-enable plugins one by one to identify any potential conflicts.
   • Also, consider temporarily switching to a default theme, like Storefront, to rule out any theme-specific restrictions.

If these steps don’t resolve the issue, feel free to let us know! It would also be helpful to have your system status report, which provides more details about your setup.

Best regards,