Run-around with service

  • I bought the pro version of “Return Refund and Exchange for WooCommerce” on 23 Nov 2021. For the most part the plugin worked as described; however, the pages the plugin created could not be configured to match my themes CSS and whatnot. The pages the plugin created were plan ugly. I contacted support first through their website, but got nowhere, just the run-around.

    I then submitted a ticket. I was contacted within 24 hours from their service department. Since I use Sucuri for my firewall, I created an admin profile and white-listed their IPs on the first reply email. Yet, since 24 Nov 2021, I kept getting emails asking that I needed to white-list a new or different IP. I would send screen-shots showing their IP white-listed. We exchanged such emails about 15 times. Then I noticed that the IP white-listing requests were duplicates. I sent the supervisor and technician all the screen-shots showing that the IPs were white-listed and there was no GEO block for India.

    Enough was enough, since I could not get fair or reasonable service on a very simple issue, I submitted a request for refund.
    —————
    UPDATE 16 December 2021
    After haggling with the developer for a week they refunded my $69.00.

    • This topic was modified 3 years, 2 months ago by Pyxis2025.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Pete,
    Apologize for all the inconvenience you’re facing.

    We’re really want to check the best possible solution for your issue & want to help you in the possible & quick ways. But as you’ve seen in the video itself that our whole team is not able to connect to your site officially but when using VPN then we are connecting to your site but we can’t use VPN as it may put our client privacy at risk. Please check the attached video here

    Please allow us to check all the issues from our end by sharing the required permission so that we can check and help you.

    As the team is also not able to connect due to your Sucuri firewall as you can check in the below attached video here

    Also as you told us that you’re already connected with our support team, so please give them appropriate permission they will surely check and help you.

    Thanks,

    Thread Starter Pyxis2025

    (@drp2p2)

    Update:
    After haggling for a week with the developers I was refunded my $69.00. I am sure this company is trying to do their best with the products they produce. Overall, the experience was bad. That said, I am changing my rating to a 3 star. I am sure that things will get better for this company.

    Hi,

    Glad to know you meet your needs with the team, and yes we want to do our best with our products, apologize for the inconvenience and yes we will try our best in the future to assist you further with our products

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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