Rules update fails

  • Resolved munzee

    (@munzee)


    1 year, 5 months ago

    Hi, Im experiencing the following problem:

    Rule Update Failed
    No rules were updated. Please verify you have permissions to write to the /wp-content/wflogs directory.

    wflogs has 755 rights and rules.php has 644. Rules.php is 0 bytes.

    I’ve tried deleting the rules.php file but it never repopulate, still at 0 bytes.

    How do I check the process owner for these folders?

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  • Plugin Support wfmark

    (@wfmark)

    Hi @munzee, thanks for getting in touch!

    I’d check that the process owner on your folders that have 755/644 permissions is www-data.

    If all that seems good, navigate to your wp-content/wflogs folder and delete the contents entirely. Wordfence should try repopulating it within 30 minutes to solve any issues if the files are corrupted or unusually large.

    If you continue to have persistent problems with this file/folder but don’t see connectivity or permissions failures/error messages in your Wordfence > Tools > Diagnostics page, you can bypass this entirely by setting Wordfence to write to the MySQLi storage engine instead of a file: https://www.wordfence.com/help/firewall/mysqli-storage-engine/

    I hope that helps you out!

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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