Rules update failed

  • Resolved eric-vice

    (@eric-vice)


    4 years, 11 months ago

    Hi,
    I have problem on several websites to update firewall rules. Manual update ends with error message “Rule update failed. No rules were updated. Please verify your website can reach the Wordfence servers.”
    Folders are writable, on Diagnostic page is everything green (Connecting to Wordfence serversj, etc).
    Hosting provider told me, that there are no blocks on their side.

    This problem persists three weeks on ten sites, different hosting accounts with the same hosting provider. I have no problem on some other hosting accounts with this provider.
    I tried fresh new wordpress install on new domain and I got update problem too.

    Is there any tool to check if connection between servers (hosting and wordfence) is not blocked?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Hey @eric-vice,

    Can you please try deleting the wflogs directory to see if it helps? It will be automatically regenerated, usually within 30 minutes.

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter eric-vice

    (@eric-vice)

    Thanks for your reply, problem is solved now, it started to work after few days, but I have no idea where was the problem.

    Hey @eric-vice,

    Thanks for the update, and happy to hear it!

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Rules update failed’ is closed to new replies.