Rule title / shipping method is missing from confirmation email

  • Resolved diffhu

    (@diffhu)


    1 week, 4 days ago

    hi,

    just trying out your plugin which seems really good. My major problem is, that nothing is written into the confirmation e-mail regarding shipping. The price based on the rule is correctly calculated and displayed in the cart and during checkout, while there’s no indication of it in the e-mail which is sent out.

    Am I missing a setting maybe somewhere?

    The page I need help with: [log in to see the link]

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  • Plugin Author Dan

    (@dangoodman)

    Hi @diffhu,

    By default, WooCommerce includes the shipping details into the confirmation email. This is not controlled by Weight Based Shipping, but rather a core feature.

    If that isn’t happening in your installation, it might be related to a plugin, custom code snippet, or your current theme. To check that, temporarily disable all other plugins and switch to the default theme, and see if it helps. If so, return things back one at a time until it stops working again. Now you know the culprit.

Viewing 1 replies (of 1 total)
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