RSVP not attaching to correct events

  • Resolved Clint Johnson

    (@nmbgeek)


    2 weeks ago

    I have a site running PHP 8.2, TEC 6.8.1, Event Tickets 5.16.1. I have an event that I started off with an RSVP option. I then duplicated it for a similar second event and changed the RSVP to match the new event, and repeated for a total of 5 events. When I reviewed on the frontend each event has the previous events RSVPs plug its own. I then went through and used Edit RSVP > Remove RSVP for all events. On the Edit Event page it only showed what should be the correct event RSVP but I edited all events and removed all RSVPs. I saved and viewed on front end without any RSVP. Then I went to each event and readded the RSVP but it doesn’t start fresh and instead remembers the “removed” RSVP. Upon viewing on the front end each event still has multiple RSVPs from previous events and sometimes not even the correct RSVP for that event that is displayed on the edit page.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @nmbgeek ,

    Thank you for reaching out.

    I understand this situation can be frustrating; but, let me try to assist you here to the best of my abilities.

    I’m curious to know as to whether you’ve changed editors (block vs classic) from the initial setup of your event to duplication of thee event and addition/removal of the RSVP configurations on the events.

    Also, for me to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Event Tickets
    5. Theme and Version
    Thread Starter Clint Johnson

    (@nmbgeek)

    I believe the problem is from duplicating the event after the RSVP has been created. I have never otherwise had a problem with RSVP or Ticket creation.
    PHP 8.2.24
    WordPress 6.6.2
    TEC 6.8.1
    TEC Pro 7.3.0
    Event Tickets 5.16.1
    Theme: Hello Elementor 3.1.1

    Plugin Support tristan083

    (@tristan083)

    Hi @nmbgeek ,

    Thank you for your message and the information.

    Since you are using one of our premium plugins, the Events Calendar Pro, and for us to help you better, please open a Support Ticket on our Help Desk. This is for us to follow WordPress Forum Guidelines regarding premium users.

    One of my colleagues will be with you shortly. We look forward to helping you out with this one.?Hang in there.<span style=”font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; vertical-align: baseline;”></span>

    Thread Starter Clint Johnson

    (@nmbgeek)

    #659252 is the ticket. I don’t need resolution as I have already deleted the events and recreated from scratch however there is definitely a bug with the duplicate event feature and event tickets.

    Plugin Support tristan083

    (@tristan083)

    Hi @nmbgeek ,

    Thank you for your message and for taking the time to open a ticket at our support desk. One of my colleagues will be with you shortly.

    In the meantime, I’ll be closing thread, as there are no further actions needed here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.