Hi Courtney!!
Thank you so much for your feedback!
Here’s what’s new:
Can you walk through our conflicts test? https://support.theeventscalendar.com/303643-Testing-for-conflicts
1) 2016 ruined all the website so i installed 2019, broke the website again. I figure the plugin that comes with the theme might be creating the issue as i get the following error:
Error Details
=============
An error of type E_ERROR was caused in line 11 of the file /var/www/vhosts/gtalkevents.com/www/wp-content/plugins/theme-event-champ-elements/custom-post-types.php. Error message: Uncaught Error: Call to undefined function ot_get_option() in /var/www/vhosts/gtalkevents.com/www/wp-content/plugins/theme-event-champ-elements/custom-post-types.php:11
Stack trace:
#0 /var/www/vhosts/gtalkevents.com/www/wp-includes/class-wp-hook.php(286): eventchamp_custom_post_types(”)
#1 /var/www/vhosts/gtalkevents.com/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /var/www/vhosts/gtalkevents.com/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#3 /var/www/vhosts/gtalkevents.com/www/wp-settings.php(525): do_action(‘init’)
#4 /var/www/vhosts/gtalkevents.com/www/wp-config.php(89): require_once(‘/var/www/vhosts…’)
#5 /var/www/vhosts/gtalkevents.com/www/wp-load.php(37): require_once(‘/var/www/vhosts…’)
#6 /var/www/vhosts/gtalkevents.com/www/wp-admin/admin.php(34): require_once(‘/var/www/vhosts…’)
#7 /var/www/vhosts/gtalkevents.com/www/wp-admin/themes.php(10): require_once(‘/var/www/vhosts…’)
#8 {main}
thrown
I retried with all plugins deactivated. It turns out the site break if a activate the plugin that comes with the theme (Eventchamp Theme, plugin:Eventchamp Elements, by Gloria themes.
Plugin detective doesn’t show any conflict when i only have these two plugins active…
I really feel that ET has stopped picking the “event” post type (confirmed they are active in the settings), but i have no idea how to fix this.
Please also confirm that Event Tickets is active and that Events > Settings > Tickets > Post types that can have tickets is set to include Events.
Confirmed. This worked well until a few weeks ago.
When you create a new event with a ticket (with other plugins deactivated except ET/TEC), are you able to see it display within Ticketed events?
Can you clarify – are you wanting to specifically see an RSVP event within “ticketed” events?
Yes, before that issue, everytime i created an event post, i had an RSVP box showing. Therefore, the “Ticketed” filter on the “All event” page actually gathered all of my posts. Now they all are “Unticketed” by default. Before that, i saw no option to “ticket or unticket” a post…
https://cloudup.com/cZU29kgyxUX is what I see when hovering over an event with tickets. Some of the additional items are related to our other plugins.The clone feature you are seeing is not related to our plugins. It may not be able to gather tickets for cloning.
Indeed, i had added the clone plugin to see if it would pick
Are you using classic or block editor with our plugins?
The site uses WP-Bakery, but deactivating it doesn’t solve the issue.
I am trying to get in touch with Gloria Themes to see what happened.
EDIT: i’ve just received this: “We changed our core system that’s why there isn’t same settings.”
Will keep you posted. I hope what i replied helps, but i’m not soo sure this is on your end right?
Thanks A LOT for your help!
Charles
