RSS images missing

Hi @imlazar

Are you using a third-party plugin for the RSS feed or using the default RSS feed? Could you share where and how you’re using this feed?

I checked your website’s feed URL; it downloads a file instead of showing the XML file.

By default, if you use the default RSS feed, accessing the link shouldn’t trigger a file download. Plus, it should include image elements with links to all the images.

Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us. Once you have the System Status Report file, you could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Looking forward to hearing from you soon.

Hi, Thanks for your response. We do not have an RSS plugin installed so this is the default feed.

Here is the system status report:

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enabled: – WC Pages</p> <p>Shop base: #6032 – /shop/<br>Cart: #6033 – /cart/<br>Checkout: #6034 – /checkout/<br>My account: #6035 – /my-account/<br>Terms and conditions: #18636 – /metrigy-terms-and-conditions-and-privacy-policy/ Theme</p> <p>Name: Metrigy<br>Version: 1.5<br>Author URL: https://midwestnewmedia.com/<br>Child Theme: ?<br>Parent Theme Name: Salient<br>Parent Theme Version: 16.1.3<br>Parent Theme Author URL: https://themeforest.net/user/themenectar<br>WooCommerce Support: ? Templates</p> <p>Overrides: salient/woocommerce/cart/mini-cart.php<br>salient/woocommerce/checkout/form-checkout.php<br>salient/woocommerce/checkout/review-order.php<br>salient/woocommerce/checkout/terms.php<br>salient/woocommerce/content-product.php<br>salient/woocommerce/content-single-product.php<br>salient/woocommerce/loop/add-to-cart.php<br>salient/woocommerce/loop/loop-start.php<br>salient-child/woocommerce/myaccount/dashboard.php<br>salient-child/woocommerce/myaccount/form-login.php version 6.0.0 is out of date. The core version is 7.0.1<br>salient/woocommerce/single-product/product-image.php<br>salient/woocommerce/single-product/rating.php<br>salient/woocommerce/single-product/tabs/description.php<br>salient/woocommerce/single-product/tabs/tabs.php<br>salient/woocommerce/single-product/title.php<br>salient/woocommerce/single-product-reviews.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>WooPayments</p> <p>Version: 7.2.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 212568039<br>Account ID: acct_1M713jFvQf4fMx4u<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: Yes<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Memberships</p> <p>Restriction mode:: Hide content only<br>Public content:: –<br>Excluded from discounts:: –<br>Membership plans:: 5<br>RAS-ITE:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited Subscription: No<br>RAS-MetriCast:: Members: 0Access method: Manual assignment onlyAccess length: Unlimited Subscription: No<br>RAS-Research:: Members: 240Access method: Manual assignment onlyAccess length: Unlimited Subscription: No<br>RAS-All:: Members: 240Access method: Manual assignment onlyAccess length: Unlimited Subscription: No<br>RSS-Research:: Members: 1Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No Subscriptions</p> <p>WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://metrigy.com<br>Subscription Statuses: –<br>WooCommerce Account Connected: ? No<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup</p> <p>Country / State: United States (US) — California Payment Gateway Support</p> <p>WooPayments: products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>subscription_amount_changes<br>subscription_date_changes<br>tokenization<br>add_payment_method Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field</p> <p>Daily Cron: ? Next scheduled: 2024-05-01 12:53:39 -04:00<br>Options: ?<br>Notes: 178<br>Onboarding: completed Action Scheduler</p> <p>Complete: 226<br>Oldest: 2024-03-30 12:59:23 -0400<br>Newest: 2024-04-30 01:51:16 -0400</p> <p>Failed: 21<br>Oldest: 2022-11-09 20:31:03 -0500<br>Newest: 2023-11-28 13:36:21 -0500</p> <p>Pending: 10<br>Oldest: 2024-04-30 13:14:00 -0400<br>Newest: 2027-11-10 00:00:00 -0500 WooCommerce Zapier</p> <p>Database Version: ? 18<br>Detailed Logging Enabled: No<br>Legacy Mode Disabled: ? Yes<br>SSL: ? Yes<br>REST API Authentication Key(s): ? 0<br>Task History Record Count: ? 47<br>Webhook #1: WooCommerce Zapier</p> <ul> <li>Status: active</li> <li>Trigger: product.created</li> <li>Delivery Count: 47</li> <li>User: irwinlazar</li> </ul> <p>Status report information</p> <p>Generated at: 2024-04-30 10:21:46 -04:00<br>`

Hey, @imlazar!

Thanks for sharing the report!

I see you have outdated versions of several plugins including WooCommerce, and your WordPress version is also outdated.

We recommend keeping everything updated. Regularly updating everything helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

Can you please update everything that needs updating, plugins, WordPress and theme, and check if the issue persists?

Looking forward to your reply.

Have a wonderful day!

Hi @imlazar

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!

Hi @shameemreza , we have updated the plug-ins and wordpress and the images are still broken.

Hello @imlazar,

I understand the issue still persists even after updating all your plugins to the latest versions. Just so we can proceed further, were you able to run a conflict test as my colleague had earlier requested?

If not, please try running a conflict test from this guide and let us know if you are able to notice any changes.