RSS and Social Icons not displaying in header

That looks a familiar sight – almost certainly down to plugin conflict.

Deactivate all plugins
Test if OK
If OK, reactivate plugins one-by-one to find the culprit

Deactivated all plugins but didn’t solve the problem. Interestingly however, WP tells me I have 22 plugins but when I view ALL I only see 12.

Try resetting the Theme Deactivate-Delete-Add New.

While you’re at it, try activating a WP Theme (eg twentyfourteen) and see if problem persists.

Look in /wp-content/plugins/ to see what plugins you have included. Should be one folder per plugin. If not needed, deleting the plugin folder will remove the plugin.

Ok. I’ve deleted and/or deactivated ALL plugins. Still the problem persists.

By the way, THANK YOU for your quick responses on this!

Mark

Could this have something to do with my WordPress directory living in a subdirectory of my root? And if so, where would I change the call to the images?

Mark, I’m having a similar issue. I have an alert at the top of my admin site that says “Your theme needs to be fixed for plugins to work (Especially Floating Social Media Icon). To fix your theme, use the Theme Editor to insert <?php wp_head(); ?> just before the </head> line of your theme’s header.php file.” The problem is when I go to the editor and go to the header.php file, there is no </head> code. Any ideas? Could this also be your problem?

I don’t have that alert. Though I did look at my header.php file since you mentioned it. There is a </header> line but no </head>.

UPDATE: It’s actually not just social icons but appears to be other theme-related images. See this page where the icon next to the page title is also missing:

https://www.runspotrun.com/timeline-winters-tale-by-mark-helprin

I’m still not convinced that the problem isn’t Jetpack. On the above link it’s loading so presumably you’ve reactivated it?

Long shot but I don’t think it will work. Try a different color from Grey?

Can you check you have genericon files in css/fonts/fonts (4), css/rtl/fonts/fonts (4)

I did recactivate it – along with exploit scanner and askimet. However just deactivated it again per your comment. No effect.

I also tried changing the skin to Blue. No effect. Orange. No effect.

I have four genericon files in each of those directories.

Did you ever resolve the 22 plugins issue?

Did we try a completely clean install of Theme with zero plugins? And blank style.css/functions.php?

I cleaned up the additional plugins (deleted them).
What do you propose for a clean install of the theme? Delete the current customizr theme before uploading a new one?

Tried the clean install. Nothing. As you can see, theme-related icons are still broken:
https://www.runspotrun.com/timeline-winters-tale-by-mark-helprin

How can I find where the path to these icons are set? When I look at the code, I don’t see it. I do know that my wordpress address is one level deeper than the (expected?) root:

WordPress URL: https://www.runspotrun.com/live_site
Site URL: https://www.runspotrun.com

Could that have something to do with it?

Have you fixed something – they’re working!

Yes! A WP developer friend helped me diagnose it just now. It was an htaccess issue that wasn’t allowing the filetypes of the genericons. Thanks!