Royal Addons Theme Builder Header & Footer Templates Not Displayed on Mobile

  • Resolved teanderson42

    (@teanderson42)


    1 year, 4 months ago

    The Royal Addons templates for header and footer display on desktop, but NOT mobile. However, they appear in preview in the editor.

    I have already checked the following:
    – Responsive feature does not hide them on mobile
    – Conditions apply to the “Entire Site”
    – Display options both in the conditions of the template and in the editor itself indicate for the templates to be applied to Elementor Canvas pages

    If it makes a difference, I have a simple static header not a dropdown menu. Suggestions?

    Also, I am not a developer. So please keep that in mind with any suggestions ?? Thanks for anyone’s help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)
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