Royal addons plugin broke my site after clearing cache

  • Resolved basleroy

    (@basleroy)


    3 months, 3 weeks ago

    Hi,

    I cleared the cache and after that my site wasn’t full width anymore and I couldn’t edit any pages with Elementor (it gave a error). After deactivating plugins I figured out Royal addons was causing this issue. Why is this happending and how can I fix this?

    Thanks in advance!

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  • Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi,

    Thanks for using our plugin.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Please Include this Support Topic URL in the email.

    Kind Regards,
    Nick

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