route planner doesn’t work

  • Resolved webmaster2019

    (@webmaster2019)


    5 years, 7 months ago

    Hello!

    I installed this plugin in this page. It’s worked until yesterday, but now it doesn’t work more. I didn’t change anything. Can you help me please?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author iGuk

    (@iguk)

    Hello! I investigate this issue. I will write the results here soon.

    Thread Starter webmaster2019

    (@webmaster2019)

    Thank you. I look forward to updates.

    Plugin Author iGuk

    (@iguk)

    Do you have access to your MySQL database?

    If yes, please do the following: find the table named like ‘wp_options’ and remove the row with ‘option_name’ = ‘_transient_crp-transient-config’.

    It will force the plugin to reload its config from the server. Otherwise, the plugin will refresh the config automatically for 24 hours.

    Please let me know if this helps.

    Thread Starter webmaster2019

    (@webmaster2019)

    This website is inside Siteground, but I don’t know how to access to MySQL database. If you don’t know I will do some research.

    Plugin Author iGuk

    (@iguk)

    I have another idea. Try to deactivate the plugin and after that activate it again.

    Plugin Author iGuk

    (@iguk)

    It has been 24 hours and the plugin config has been updated automatically. Now the plugin should work fine.

    I apologize for this incident. The reason was a bug that I accidentally introduced 1 day ago on our server. As a result, the configuration of the plugin was corrupted and therefore the route calculator disappeared on the page. Yesterday I fixed this bug and now the problem should be solved.

    Plugin Author iGuk

    (@iguk)

    Please let me know if I can do anything else for you.

    Thread Starter webmaster2019

    (@webmaster2019)

    Hi, I bought the Counter Number Pro plugin, but every time I activate it it blows up all the other plugins on the theme. Can you help me please? It’s urgent

    Thread Starter webmaster2019

    (@webmaster2019)

    I copied this message in this ticket by mistake

Viewing 9 replies - 1 through 9 (of 9 total)
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