Rotating of “Basic Slideshow” causes Safari Crash

  • Resolved Blake Jones

    (@blakej115)


    3 years, 3 months ago

    When the “Basic Slideshow” rotates slides in Safari (iOS 15.2 / iPhone X), the browser crashes. This issue does not appear in other browsers as far as I know. We are running NextGEN Gallery 3.18 on WordPress 5.7.4.

    Example: https://theparamountrehab.com/events-debug/

    I also wanted to note that it appears to be related specifically to when the slide in the slider switches, as far as I can tell.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Blake Jones

    (@blakej115)

    I can also confirm that the issue is related to the “fade” animation itself. There is no issue with the “slide” animation.

    Plugin Contributor Imagely

    (@imagely)

    Hi @blakej115,

    Thanks for the report. While we were able to replicate the issue visiting your site’s gallery page – we couldn’t mirror it on our own testing instances in ( iOS 15.2/iPhone 12 Pro ) Safari while using “fade” animation for Basic Slideshow gallery display type.

    In such cases we are usually recommending to check for a conflict on the site. For this purpose you will need to temporarily deactivate the other active plugins leaving NextGen Gallery active and switch to a theme from the Twenty series to see if the issue is still reflected in your end.

    Please keep us updated on your results.

    Hi there,

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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