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Resolved ryandesigned
(@ryandesigned)

1 year, 2 months ago

Hello,

It seems that the Rolex plugin is working great except for one page, containing a Rolex iFrame, where the rlx-consent cookie isn’t being blocked instantly. Any help with this would be much appreciated!! Here is the page:

deboulle.com/rolex/rolex-collection

Below is from From Rolex:

The rlx-consent cookie is implemented however it is not taking the correct value instantly. When modifying the consent from accept to decline on the Rolex iFrame, the value of the cookie is not updated until we don’t quit and return on Rolex iFrame. Please make sure to update the cookie value and sent/block the tracking as soon as the choice is made.

– Here is a video for your reference, where you can see that when modifying the consent from accept to decline during the visit on an iFrame page, the rlx-consent value remains as “true” and there is a page reload which causes a page view tracking to be sent on the collection page. But as soon as I go to an HTML coded page , the rlx-consent takes the correct value as “false” and the tracking is blocked.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Aert Hulsebos
(@aahulsebos)

1 year, 2 months ago

Hi @ryandesigned,

Could you replace the script.js with this version? https://github.com/Really-Simple-Plugins/complianz-integrations/blob/master/rolex-mu-plugin/rolex/script.js

Let’s see if this helps,

regards Aert

Thread Starter ryandesigned
(@ryandesigned)

1 year, 2 months ago

Hello Aert,

Thanks for your reply!

We are already using this updated version of the script, and the issue on that one particular page only, still exists.

Thanks so much for the help!

Ryan
Plugin Contributor Aert Hulsebos
(@aahulsebos)

1 year, 2 months ago
Hi @ryandesigned,

I can’t reproduce the exact variables of the video. What I can see is that on my end at least the cookies (only 2 in our case) work as expected and give the correct values.

You can also check the console – messages for logs by Complianz, Rolex and Adobe. Which seems to suggest the code is correct.

What I do see, is on a reload on an iFrame page, as seen in the video and reproduced on our end is an error on setting:
```
cmplz_set_rlx_cookie(false);
cmplz_rolex_enabled = false;
```
i think this is due to the script being initialised faster than the iFrame is found by javascript. We can try waiting for the iFrame to load with an adjustment I just pushed to https://github.com/Really-Simple-Plugins/complianz-integrations/blob/master/rolex-mu-plugin/rolex/script.js

regards Aert
Thread Starter ryandesigned
(@ryandesigned)

1 year, 2 months ago

Thank you so much Aert for this script adjustment! I think it is working correctly now.

Viewing 4 replies - 1 through 4 (of 4 total)

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