Robo Gallery breaks after update from DIVI theme

  • Resolved mikeyed

    (@mikeyed)


    2 years, 9 months ago

    Last night Robo Gallery was showing errors instead of our galleries. This happened immediately after an update came thru for the DIVI theme.

    The error is “empty type gallery”
    No Images.
    Please upload images in images manager section. Click on Manage Images button on the right side of the gallery settings.
    Please make sure that you didn’t enabled option: Images of the Current Gallery. Option should have Show value to show images.

    After rolling back the DIVI theme version to the previous version via managewp, everything is working great again. We tried multiple times to repeat the update and each time got the same error. I would like to keep DIVI up to date but don’t now who to blame this on. Is it Robo Gallery? It appears to be.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author robosoft

    (@robosoft)

    Which exactly error did you get? Could you please provide more details? Which updated and old version did you have?

    Please post a ticket in the member place we’ll find a solution and re-post the solution here to share it with the community.

    Member place section: https://app.upzilla.co

    Thread Starter mikeyed

    (@mikeyed)

    I gave you the entire error message It said…

    empty type gallery
    No Images.
    Please upload images in images manager section. Click on Manage Images button on the right side of the gallery settings.
    Please make sure that you didn’t enabled option: Images of the Current Gallery. Option should have Show value to show images.

    I updated from DIVI 4.14.8 to 4.17.8
    I am running Robo Gallery 3.2.0

    Thread Starter mikeyed

    (@mikeyed)

    Fyi, the link you gave for the Member place section is a blank white website with nothing on it.

    Plugin Author robosoft

    (@robosoft)

    Please try this one https://app.upzilla.co/en/login

    There you’ll find a support section where you can submit a ticket. Thank you.

    Thread Starter mikeyed

    (@mikeyed)

    That link too doesn’t work. It works in Firefox only, not Edge, Chrome, or Brave browsers.

    When I get to the site, I login using google and only see a monitoring site asking me to create a monitor and no support options at all

    Plugin Author robosoft

    (@robosoft)

    Please try again. We have fixed some small issues.

    Thread Starter mikeyed

    (@mikeyed)

    The issue with Robo Gallery failing after DIVI update has been resolved. It appears to be a DIVI issue but is easily fixed. All I had to do was to go into wp_admin, edit the page that had the Robo Gallery shortcode and save it without making any edits. Problem solved!

    However prior to discovering the edit/save fix. updating divi would cause the gallery pages to not display. Rolling back the DIVI version fixed it. This never should have happened and I blame it on DIVI. We shouldn’t have to edit/save a page to keep the site working just because they updated their code.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Robo Gallery breaks after update from DIVI theme’ is closed to new replies.

Tags