Rip off company

  • I purchased this company’s plugin pack, primarily for the testimonial plugin. First I used the demo, which seemed ok, however I couldn’t see all the functions like the testimonial form until I actually purchased the plugin. After purchasing it, and playing around with it, I realized it just wasn’t working the way I thought it would. I contacted their support team, and after a few exchanges they made it clear that if I wanted to do what I thought the plugin would do, it would cost an additional $49 to have to fix it for me. At that time I told them that I wasn’t going to do that, and since it isn’t working for me the way I thought it would, please refund my money. They responded saying:

    When a refund does not need to be given
    The item did not meet your expectations. Please check plugin DEMO before you buy. You can ask us Pre Sale question before buy.
    You don’t want it after you’ve downloaded it.You simply change your mind.
    You bought an item by mistake.

    NO other company in the world doesn’t refund you if a product doesn’t meet your expectations.

    AVOID any and ALL products by this company.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Anoop Ranawat

    (@anoopranawat)

    Hello,

    You asked us for lots of customization and here is reply from our side on your ticket created on our website:

    Hi,

    For your query,

    1) I wanted to change the format of the testimonial form. There was another testimonial plugin that I played around with, and even their free version had a form, AND you could customize it.

    Ans – Right now there is no functionality to change the testimonial form without updating plugin. It is not a simple customization because we have added Jquery validation as well as done Server side (PHP) validation on that. After that we need to save the extra fields and need to display on appropriate place.

    So it is not small job that’s why we have asked you about the PRO JOB support because we need to invest our time and we need to think about all the customers also.

    2) A common testimonial format is masonry, but you don’t seem to show that option, thus when you have a long testimonial next to a short one, you end up with a lot of white space before getting to the next testimonial

    Ans – Sorry, we do not provide masonry layout I think there is some misunderstanding in this. Right now plugin does not provide any masonry layout. It would be good if you can share web page link on which you had setup the plugin so we will check and try to understand what is going on.

    3) Your grid format is for 3 testimonials in a row, but why can’t we customize it to only show 2, or 4 if we wanted.

    Ans – Yes, You can easily change the testimonials row to one, two, three and four. It is simple you just need to pass shortcode parameter. Please refer below shortcode

    If you are using grid shortcode then you can use [sp_testimonials per_row=”2″]
    If you are using slider shortcode then you can use [sp_testimonials_slider slides_column=”1″]

    4) You full codes for the grid and slider do not work (nothing shows).
    [sp_testimonials limit=”5″ design=”design-1″ per_row=”3″ orderby=”date” order=”ASC” category=”5″ include_cat_child=”true” display_client=”true” display_avatar=”true” display_job=”true” display_company=”true” image_style=”square” size=”100″ show_rating=”true” show_title=”true” posts=”5,10″ exclude_post=”5,10″ exclude_cat=”5,10″]

    Ans – The plugin is working as it should. Our none of the client has raised this type of issue that shortcode is not working.

    As per your shortcode you have added category=”5″ (Display Testimonial of Category 5) posts=”5,10″ (Display specific Testimonial post id 5 and 10) exclude_post=”5,10″ (Do not display Testimonial post 5 and 10) exclude_cat=”5,10″ (Do not display Testimonial Category 5 and 10)

    So you will not get any output because there should be proper data means testimonial category and testimonial post have valid ID so be sure which parameter you want to use.

    5) I’ve noticed that you can’t choose individual testimonials as they don’t have individual codes.

    Ans – Sorry, I did not get your point. You want to show some specific testimonial?

    6) You aren’t able to do excerpts of the testimonial. For example, for a full testimonial page it would be good to have the full testimonial, but for a slider it would be good to have the option to only provide an except (even just the title) with a link to the full page.

    Ans – Thanks for your suggestion. We will consider as a featured request and we will add it in our next update.

    If there is bug or issue in our plugin then we are willingly happy to resolve it with out any issue. We only ask customers to pay if there is customization in which we have to invest our time because sometime customer ask for customization which suits them but we have to take care of other clients also if that is not possible then we create small add-on (Child Plugin) so client can use it according to their requirement.

    Please check and update me for the same.

    Thanks and Regards,
    WP Online Support

    Plugin Author Anoop Ranawat

    (@anoopranawat)

    Plugin has 6000+ active install and 200+ pro sale thats means plugin almost working fine.

    I respect your time and money BUT you also know that that changes you asked from our side will take our lots of time.

    We provide free support for our FREE plugin as well as Pro plugin if there is BUG or CSS changes as per client want to change the design.

    We are happy if you are happy BUT at least you need to think about the plugin author who is giving lots of time to maintain his/her plugin. We create a plugin who fulfill everyone needs.

    Giving refund is very simple for us and also given many time to many customer BUT it depends

    1) Upon how they ask
    2) They give us a chance to find out the issue and if we fail, we provides full refund.

    Thread Starter eagle88

    (@eagle88)

    NO I only asked about if certain things could be done, I didn’t ask for you to customize anything.

    When your company made it clear that this plugin couldn’t do as I thought it could, then I said it wouldn’t work for me, and to please refund my money, which you refused to do, and gave lame reasons for doing so.

    You say a refund is very simple, then for someone that fits your description of why they want a refund should be given a refund, not based on your whim as to “how they ask”, etc.

    Your lame reasons for not giving a refund are:

    * The item did not meet your expectations. Please check plugin DEMO before you buy. You can ask us Pre Sale question before buy.
    * You don’t want it after you’ve downloaded it.You simply change your mind.
    * You bought an item by mistake.

    So anyone that gets your plugins, that may have mistakenly bought it, realized it won’t work for them, or just changes their mind won’t get a refund. That is just ripping off customers.

Viewing 3 replies - 1 through 3 (of 3 total)
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