Rich pins enable but not working

  • Resolved anaisbergeretti

    (@anaisbergeretti)


    5 years, 7 months ago

    Hi all,

    I have an issue with rich pins on Pinterest but I can’t find any answer working for me on the support.

    I installed the rich pins functionality for my website.
    – I am using Yoast and Open Graph is checked in the Facebook box
    – My site has been validated by Pinterest (got the email confirmation)
    – My rich pin are enabled (got the email confirmation)

    But it’s not working…

    When I pin a image from my website there is not title and no description. You can have a look, here > https://www.pinterest.com/pin/758575130968683515/

    Can you help me to solve this problem ?

    Thanks for your help,
    Ana?s

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Anais,

    to date it is fixed. Does it work for you?

    Regards,
    Marek

    Thread Starter anaisbergeretti

    (@anaisbergeretti)

    Hi,

    No, it’s still not working.

    I contacted the Yoast SEO support and everything is ok.
    I tried to get in touch (several times) with Pinterest support but no answer… I just get the email to know if I was satisfied with Pinterest Support (!)

    I have no idea what to do know and how to solve this problem.

    @anaisbergeretti

    Hi, note that you are a Yoast SEO Premium subscriber. If you are still having issues or have questions you are entitled to our premium support. We ask that you please send an email to [email protected], that way our support agents can review your account and settings.

    We will also go ahead and close this issue in order to keep the overview.

    • This reply was modified 5 years, 6 months ago by Pcosta88.
    • This reply was modified 5 years, 6 months ago by Pcosta88.

    Hi @anaisbergeretti,

    The rich pins issue is now resolved.

    This is the email received from Pinterest on 27th Dec 2019:

    “Hi Yudhistra,

    I really appreciate the patience you’ve displayed while we were working on the Rich Pin issue. I’m really glad to inform you that the Rich Pin is now resolved.”

    I checked my pins and they are working now.

    Have you checked yours recently?

    Although everything is correct, does not get approval where is the problem?

    Still have the same issue. My Rich Pins are not working.

Viewing 6 replies - 1 through 6 (of 6 total)
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