Revolut gateway does not appear in checkout

Hello,

Thank you for reaching out to us!

Are you getting any error messages? could you maybe share a screenshot or the website so we can check it ourselves?

Kind regards,

sure.
the only error i get is the one you can see here: https://ibb.co/rpnVsvC
the website is: https://www.technicalsoftwares.com/

thank you

Hello,

There could be something wrong with your merchant account.

First, please make sure you are using the API_KEY that starts with “sk_” and not “pk_”.

Second, please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.

Follow these steps to reach out to our help section:

– Open the Revolut Business App

– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)

Kind regards,

yes i’m using the one that start with sk_

the business owner already requested assistance from the revolut business app but we cannot find a solution in any way.

thank you anyway for your availability,
best regards