Reviews not down loading & rating stars not being displayed

  • Resolved townman

    (@townman)


    5 months, 2 weeks ago

    Subsequent to the recent update (and possibly the domain name issue) reviews are not downloading, rating stars are not being shown (place holder graphics are substituted) and review scrolling is not working.

    NB: I am successfully resolving the domain name, so this is not a post DNS promulgation issue.

    Missing graphic is…

    <img src="https://cdn.trustindex.io/assets/platform/Google/star/f.svg" class="ti-star">

    On inspection that does not have an IPv4 resolution address…

    > cdn.trustindex.io
    Server:  UnKnown
    Address:  192.168.1.254

    Name:    dhtt2nmvztmk3.cloudfront.net
    Addresses:  2600:9000:215b:d600:9:1645:9cc0:93a1
              2600:9000:215b:fa00:9:1645:9cc0:93a1
              2600:9000:215b:1c00:9:1645:9cc0:93a1
              2600:9000:215b:f800:9:1645:9cc0:93a1
              2600:9000:215b:1000:9:1645:9cc0:93a1
              2600:9000:215b:7e00:9:1645:9cc0:93a1
              2600:9000:215b:f400:9:1645:9cc0:93a1
              2600:9000:215b:e600:9:1645:9cc0:93a1
    Aliases:  cdn.trustindex.io

    EDIT: The review downloader appears to also call on the above sub-domain.

    • This topic was modified 5 months, 2 weeks ago by townman.
    • This topic was modified 5 months, 2 weeks ago by townman.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi,?@townman

    The Technical issue has been resolved. However, if you continue to experience problems, they should be resolved shortly as the settings propagate worldwide. We apologize for any inconvenience and thank you for your patience.

    Could you try the recreate plugin button in the advanced tab?

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter townman

    (@townman)

    Recreation fixed the issue.

    Thank you.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Great! Thanks for the update!

    Let us know if you need help with anything else!

Viewing 3 replies - 1 through 3 (of 3 total)
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