reviews not displaying properly

Are the Avatars showing on the Review List inside the plugin? If not, then delete all the reviews and re-download them. That should refresh them. If they are then it could be the lazy loading you are doing on them. Try excluding them from that.

no they are not showing in the admin either.
I tried to download the latest reviews, but that is also not working.

You may have to get a new access token. Are you getting any error messages?

no error, it just tells me there are no reviews, when there are. So I don;t really want to delete them all.

No don’t delete them. Click the button to get a new access code and re-authorize the app with FB. Then try to download again.

I tried this, it gave me the exact same access code, so no change

Sorry, yes. The access code should stay the same, but the hidden authorization code from FB should change in the background. When you go here…

https://fbapp.ljapps.com/login.php

Click login with Facebook, then in the pop-up click Edit Settings and make sure all the pages are still selected, then okay it. Then at the bottom of the next page where you get the access code, un-check and re-check the FB pages you will be using in the plugin. That should force an update. If that doesn’t work then the only thing left to try is to completely de-authorize the app in FB and set it up again.

Here are those steps…

• First revoke access for the app to your FB account. Go here…

https://www.facebook.com/settings?tab=business_tools

Find “WP Review Slider” and remove it.

• Then you can go here…

https://fbapp.ljapps.com/login.php?ut=pd

and sign-in. That should request a new API token from FB. Make sure you give access to all the Page options in the Facebook pop-up.

• If you don’t get a pop-up from Facebook about authorizing the app then your browser is blocking it. Make sure to allow third-party javascript.
• Finally, un-check and re-check any pages that you want to use in the plugin.
• Now go back to the plugin and try again.

ok i did all of that, but still having the same issue,

It could be Facebook simply not returning the review in their API. Sometimes they will leave some off. It depends on the privacy settings of the person who actually left the review.

One last thing to try is to check the javascript console for errors or any type of message that might help. Right-click on the page > inspect > look for the console window. Leave that open and click the download reviews button. Here is what it should look like.

https://wptest.ljapps.com/wp-content/uploads/2023/01/Capture.png

its not just that reviews won;t download, its that no avatars are showing for ANY review.

I checked the console and this is the only error I see.

Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.

for https://foodbooking.uk/wp-admin/admin.php?page=wp_fb-facebook

Facebook will expire the avatar images after awhile. The plugin tries to download them locally, but if it can’t for some reason (like if the php copy function is turned off on the server) then it has to reference them on FBs servers. That’s when they expire and show missing. The fix is usually to just delete the reviews and re-download them.

I’m afraid I don’t know what else to try without having admin access to the site. WordPress doesn’t allow me to ask for access as it is a security issue. There are other plugins like mine that might work for you. Sorry. Thanks.