Reviews issue – Drop-down menu rating cannot be removed

Hi @monns31,

Kindly share with us a link to your site where this is happening so that we can investigate further.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks.

Hi @abwaita
Thanks for your reply.

This is the link where it’s happening under the tab ‘Reviews’
Furthermore the formatting looks really bad. This issue happens with all my drop-down menus across the store (extra spacing, text looking outside the option boxes…) but I have no idea how to modify them.

https://monicagonzalezart.com/product/custom-birth-poster-from-your-baby-photo-scale-11-digital-illustration/

Here’s my System Status report:

### WordPress Environment ###

WordPress address (URL): https://monicagonzalezart.com
Site address (URL): https://monicagonzalezart.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 33 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 33 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_gy5vw40t8x_
Total Database Size: 15.88MB
Database Data Size: 13.86MB
Database Index Size: 2.02MB
wp_gy5vw40t8x_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpstg0_options: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wpstg0_postmeta: Data: 0.41MB + Index: 0.08MB + Engine MyISAM
wpstg0_posts: Data: 2.53MB + Index: 0.07MB + Engine MyISAM
wpstg0_rich_web_photo_slider_instal: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_photo_slider_instal_video: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_photo_slider_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effect1: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effect10: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpstg0_rich_web_slider_effect6: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effect7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effect8: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effect9: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_effects_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_font_family: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rich_web_slider_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_sbi_instagram_posts: Data: 0.28MB + Index: 0.00MB + Engine MyISAM
wpstg0_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_trustindex_facebook_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpfb_gettwitter_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpfb_post_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpfb_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_gy5vw40t8x_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_glsr_assigned_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_glsr_assigned_terms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_glsr_assigned_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_ngg_pictures: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_options: Data: 5.02MB + Index: 0.14MB + Engine InnoDB
wp_gy5vw40t8x_postmeta: Data: 0.72MB + Index: 0.18MB + Engine MyISAM
wp_gy5vw40t8x_posts: Data: 0.35MB + Index: 0.05MB + Engine MyISAM
wp_gy5vw40t8x_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_reviewx_reminder_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_rich_web_photo_slider_instal: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_photo_slider_instal_video: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_photo_slider_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect1: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect10: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect2: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect3: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect4: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect6: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect8: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effect9: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_effects_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_font_family: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_rich_web_slider_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_sbi_instagram_posts: Data: 0.30MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_tm_taskmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_trustindex_facebook_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gy5vw40t8x_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gy5vw40t8x_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gy5vw40t8x_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gy5vw40t8x_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_wpfb_gettwitter_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gy5vw40t8x_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_xcloner_scheduler: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gy5vw40t8x_yoast_indexable: Data: 0.23MB + Index: 0.14MB + Engine InnoDB
wp_gy5vw40t8x_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_gy5vw40t8x_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gy5vw40t8x_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gy5vw40t8x_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp_gy5vw40t8x_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 188
coblocks_pattern: 1
custom_css: 1
customize_changeset: 37
display_type: 7
nav_menu_item: 7
ngg_gallery: 8
ngg_pictures: 61
page: 19
post: 1
product: 11
product_variation: 76
revision: 7
seedprod: 2
shop_order: 8
site-review: 2
testimonial-maker: 2
wpcf7_contact_form: 1
wpcr3_review: 1
wpm-testimonial: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
CoBlocks: by GoDaddy – 2.12.1
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Creative Mail by Constant Contact: by Constant Contact – 1.4.0
Custom Currency For WooCommerce: by I am Programmer – 5.3.0
Customer Reviews for WooCommerce: by CusRev – 4.18
Duplicate Page: by mndpsingh287 – 4.4
Easy Google Fonts: by Titanium Themes – 1.4.4
ElementsKit Lite: by Wpmet – 2.3.1.1
Facebook for WooCommerce: by Facebook – 2.6.0
Widgets for Social Reviews & Recommendations: by Trustindex.io  – 6.6
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Hide Title: by Dojo Digital – 1.0.8
Insert Headers and Footers: by WPBeginner – 1.6.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.1
Jetpack: by Automattic – 9.8.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.4

Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
Themebeez Toolkit: by themebeez – 1.2.3
Ultimate Blocks: by Ultimate Blocks – 2.4.7
WooCommerce eWAY Payment Gateway: by WooCommerce – 3.2.2
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce PayPal Payments: by WooCommerce – 1.3.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.14 (update to version 1.25.15 is available)
WooCommerce: by Automattic – 5.4.1
StoreCustomizer: by Kaira – 2.3.1
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 16.5
WP File Manager: by mndpsingh287 – 7.1.1
WP Mail SMTP: by WPForms – 2.9.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

WP STAGING: by WP-STAGING – 2.8.4
WP101 Video Tutorials: by WP101Plugin.com – 0.3
XCloner - Site Backup and Restore: by watchful – 4.2.163
XCloner Google Drive: by Liuta Ovidiu – 1.0.6
NextGEN Gallery: by Imagely – 3.11

### Inactive Plugins (3) ###

Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.5
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WP Responsive Menu: by MagniGenie – 3.1.4

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: APCu Object Cache

### Must Use Plugins (2) ###

System Plugin: by  – 4.6.6
WP STAGING Optimizer: by René Hermenau – 1.4

### Settings ###

API Enabled: –
Force SSL: ?
Currency: AUD (AUD$)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1592 - /shop/
Cart: #1594 - /cart/
Checkout: #1596 - /checkout/
My account: ? Page not set
Terms and conditions: #1761 - /terms-conditions/

### Theme ###

Name: GuCherry Blog
Version: 1.1.2
Author URL: https://everestthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Cancelled: 1
Oldest: 2021-06-24 11:56:49 +1000
Newest: 2021-06-24 11:56:49 +1000

Complete: 118
Oldest: 2021-06-03 21:05:22 +1000
Newest: 2021-07-01 10:01:30 +1000

### Status report information ###

Generated at: 2021-07-01 10:08:22 +10:00

Thanks in advance.

Hi @monns31 ??

Right off the bat, I can see that this issue is directly related to your theme GuCherry Blog. With that in mind, I personally recommend you to reach out to their support team so they can give you more proper guidance on how to modify that specific theme. You can contact them here:

https://everestthemes.com/support-forum/

However, you can remove the dropdown rating by using the following CSS code under Customize > Additional CSS, you can add the following code:
?

/* Remove Nice dropdown */
#reviews .nice-select {
    display: none;
}

?
If you’d like to learn more about CSS, I highly recommend using the free tutorials at w3schools. Here, you can find the basics of selectors (how to target the right element on the page), and properties (how to change the element on the page)

Cheers ??

Hi @gabrielfuentes

That’s what I was thinking since the drop-down menus don’t look very well across the whole website.
Thank you SO VERY MUCH for your help! That actually worked, yayy!! I’m a newbie in WordPress and that was bothering me so much, it was driving me insane.

Will definitely check your tutorial recommendations.
Thanks a bunch again! You are a legend ??

Cheers!!

That’s wonderful! You are most welcome ??

Great! If you have any other questions related to WooCommerce core, please feel free to create a new topic. We will be more than happy to help you!

Have a great day ahead ?