Reviews form don’t display name and email fields in Chrome

@daniel1009 I tested this on my end, but both the email and name fields appear to be working correctly:

I tested in Chrome, Safari, and Firefox. It worked on all browsers.

Thanks – In further checking, I found that these fields don’t appear when I am logged in. I still have the problem of the form not submitting. When I leave a review, it redirects to the homepage and the submission isn’t there when I get into the product (in dashboard) and look at the reviews section.

@daniel1009 – Can you paste a copy of your system status report here as a reply? You can find this at: WP Dashboard > WooCommerce > Status > ‘Get system report’

Thanks!
– Joey

Is there a more secure way to do this. Can I PM

There is not a PM function here in the forums, no.

I would recommend editing the report to remove info you are not comfortable sharing.

### WordPress Environment ###

WordPress address (URL): https://woodrichbrand.com
Site address (URL): https://woodrichbrand.com
WC Version: 4.1.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.5
WC Admin Version: ? 1.1.1
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1d-fips

SUHOSIN Installed: –
MySQL Version: 5.7.25-28-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.0
WC Database Prefix: wp_jnq1cj00vb_
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Database Data Size: 210.39MB
Database Index Size: 35.04MB
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### Post Type Counts ###

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topic: 13804
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

WPBruiser: by Mihai Chelaru – 3.1.41
Ocean Extra: by OceanWP – 1.6.3
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Classic Editor: by WordPress Contributors – 1.5
Duplicate Post: by Enrico Battocchi – 3.2.4
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Elementor: by Elementor.com – 2.9.8
Facebook for WooCommerce: by Facebook – 1.11.2
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Ninja Forms: by Saturday Drive – 3.4.24.2
Photo Gallery: by Photo Gallery Team – 1.5.55
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SG Optimizer: by SiteGround – 5.5.4
Strong Testimonials: by MachoThemes – 2.40.6
Tax Report for WooCommerce: by Infosoft Consultants – 2.0 – Installed version not tested with active version of WooCommerce 4.1.0
Tracking Code Manager: by IntellyWP – 1.12.2
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.7.2 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.2.6
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.4 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.10
WooCommerce ShippingEasy Integration: by WooThemes – 4.1.0 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce: by Automattic – 4.1.0
Yoast SEO Premium: by Team Yoast – 14.1
WP Add Custom CSS: by Daniele De Santis – 1.1.5
WP Mail Logging: by MailPoet – 1.9.6
Yoast SEO: WooCommerce: by Team Yoast – 13.1
YITH WooCommerce Ajax Search: by YITH – 1.7.8

### Inactive Plugins (3) ###

Authorize.Net WooCommerce Addon: by Syed Nazrul Hassan – 1.0.6 – Installed version not tested with active version of WooCommerce 4.1.0
BackupBuddy: by iThemes – 8.5.7.0
WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.14.6 – Installed version not tested with active version of WooCommerce 4.1.0

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #37222 - /shop/
Cart: #156 - /cart/
Checkout: #157 - /checkout/
My account: #158 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 1.8.3
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Authorize.Net Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off
Webhooks Enabled: ?
						No signature key configured

### Action Scheduler ###

Complete: 10,897
Oldest: 2020-04-13 11:14:31 -0500
Newest: 2020-05-14 11:10:13 -0500

Pending: 4
Oldest: 2020-05-14 11:21:54 -0500
Newest: 2020-05-14 11:25:13 -0500

Any ideas based on the system status?

@daniel1009 The fields not appearing when logged in would be expected – since the comment/review would then be linked to your account and a new name and email are not needed.

As for not being able to actually submit the reviews, it’s hard to tell what might be preventing that action. One good place to start with this type of issues are conflict tests. Have you tried one of those yet?

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

Hope that helps narrow down the issue!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.