Reviews deleted from feed after 30min

  • Resolved janni1887

    (@janni1887)


    3 years, 1 month ago

    Hello,

    I have created the review feed exactly as described in the video. After about 20-40min it changes and almost everything is missing. Just the url is there.

    I have added the link to the XML here in the post.

    I use WP Rocket but have excluded the path from caching as stated in the documentation. I am at a loss right now why this is happening.

    Ideas?

    Greetings jan

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hello,

    Thanks for reaching us.

    Sorry to say, such an issue is not available in our test site where we are using the latest version of our plugin. So, it must be a plugin/Theme conflict issue.
    To find the possible issue, please, perform a plugin conflict and here are the instructions on How to perform a plugin conflict test.

    However, if it doesn’t help you to resolve the issue, please, let us know with System Status and a screenshot of your Feed configuration.

    Best regards,

    Thread Starter janni1887

    (@janni1887)

    Thanks for the fast reply.

    I‘ll make a test copy of the shop and search for the confict.

    I will inform you about the result

    Thread Starter janni1887

    (@janni1887)

    Hello again,

    I have made various tests.

    I installed a blank wordpress with woocommerce sample data at two different hosters (PHP 7.4) and added a test review.

    The feed is generated perfectly. As soon as the cronjob “woo_feed_update” is executed, the file crashes.

    My Seetings:
    Country: Germany
    Template: Google Product Review
    Filename: feed

    Nothing else changed.

    I have changed NO settings in the plugin.

    Before Cron:

    [ SNIP! ]

    Does anyone have any idea?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://gist.github.com/ or https://pastebin.com/ instead and post the link to that paste.

    Thread Starter janni1887

    (@janni1887)

    Ok

    Before Cron “woo_feed_update”
    https://pastebin.com/tntr9Qr8

    After Cron “woo_feed_update”
    https://pastebin.com/JnwS6Ybw

    Plugin Support ansarybadal

    (@ansarybadal)

    Hello @janni1887

    Sorry, we couldn’t access the Pastebin links.

    However, to find a possible solution we need to inspect the issue more deeply. So, you are requested to create a ticket here.

    Kind regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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