Reviews are not displaying

  • Resolved juanjocactus

    (@juanjocactus)


    1 week, 6 days ago

    I have connected the plugin to the google my business account and the system detects the real reviews, but when I put the code in the builder nothing happens…

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @juanjocactus,

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further.

    https://snipboard.io/BbziPU.jpg
    https://snipboard.io/qX3sQu.jpg

    Best regards,
    Laca from Trustindex

    Thread Starter juanjocactus

    (@juanjocactus)

    URL: https://tallercactus.com/taller02
    MySQL Version: 10.5.26
    WP Table Prefix: wp_
    WP Version: 6.6.2
    Server Name: tallercactus.com
    Cookie Domain: tallercactus.com
    CURL Library Present: Yes
    CSS path: /home/tallercactus/www/taller02/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.3.12
    Memory Usage: 44.63MB
    Memory Limit: 512M
    Max Upload Size: 100M
    Max Post Size: 100M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 30 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets para rese?as de Google
    Plugin Version: 12.4.2
    Options:
    active: 1
    page-details: {
    “id”: “ChIJLYitVO1xLw0R4Bd5nV0qkQY”,
    “name”: “\”INDIGO\””,
    “avatar_url”: “https:\/\/lh5.googleusercontent.com\/p\/AF1QipNuffcfenA_-f4tmB_cXrNUWAdWmgUwNUpK7ypk=w900-h900-p-k-no”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0xd2f71ed54ad882d:0x6912a5d9d7917e0!12e1”,
    “address”: “Praza Alonso de Fonseca, 6, 36002 Pontevedra, Spain”,
    “rating_number”: “131”,
    “rating_score”: “4.9”,
    “timestamp”: 1731848989
    }
    subscription-id:
    proxy-check:
    style-id: 13
    review-content:

    %site_name%

    %site_name%

    RATING_NUMBER rese?as PLATFORM_NAME

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Thank you for the text!

    Soon we’ll come back with a solution!

    Your patience is appreciated!

    Plugin Support Laca

    (@lacadev)

    Hi @juanjocactus

    To better assist you with your troubleshooting, could you please paste the entire troubleshooting text?

    You can conveniently do this by using Pastebin.
    Simply copy the troubleshooting text, paste it on the site, and share the link with us.

    This will help us review all details thoroughly and respond with a precise solution as quickly as possible.

    Thank you for your cooperation!

    Best regards,
    Laca from Trustindex

    Thread Starter juanjocactus

    (@juanjocactus)

    here you are: https://pastebin.com/yGxr8KT4

    Plugin Support Laca

    (@lacadev)

    Hi @juanjocactus

    Thank you for the troubleshooting text. We will be in touch shortly.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @juanjocactus,

    Please update to the latest version of the plugin, 12.4.3, and let us know if this resolves the issue you’re experiencing.

    We appreciate your patience and are here to assist further if needed.

    Best regards,
    Laca from Trustindex

    Thread Starter juanjocactus

    (@juanjocactus)

    yes, solved

    Plugin Support Laca

    (@lacadev)

    Thank you for your feedback!

Viewing 9 replies - 1 through 9 (of 9 total)
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