Review widget is still broken on v12.4.2

  • Resolved lotusmahal

    (@lotusmahal)


    1 week, 4 days ago

    Hi

    The reviews are not showing up on the front end of the website, while on the backend the plugin pulls the reviews successfully and I am able to configure it as needed.

    Upon pasting the shortcode, instead of reviews I get the following error message on the front end.

    “Widget not found! Probably it is already deleted or there is typo in its ID. We suggest that you log in to the?Trustindex system?and follow the widget configuration instructions. Or, if you don’t have an account, create one for free at?https://www.trustindex.io“

    I am on v12.4.2

    Here’s the pastebin link: https://pastebin.com/ZbBibTGy

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @lotusmahal,

    Thank you for bringing this issue to our attention.
    We’re currently looking into it and will get back to you shortly.

    Best regards,
    Laca from Trustindex

    Hi there, same issue with 12.4.2.
    Reinstalled 12.3 and reviews are back.
    Website: https://das-braut-atelier.de/

    Thread Starter lotusmahal

    (@lotusmahal)

    @lacadev

    Looking forward to a fix.

    • This reply was modified 1 week, 3 days ago by lotusmahal.
    Plugin Support Laca

    (@lacadev)

    Hi,

    Please update to the latest version of the plugin, 12.4.3, and let us know if this resolves the issue you’re experiencing.

    We appreciate your patience and are here to assist further if needed.

    Best regards,
    Laca from Trustindex

    Thread Starter lotusmahal

    (@lotusmahal)

    @lacadev It works on v12.4.3.

    Appreciate the help, thank you so much!

    Plugin Support Laca

    (@lacadev)

    Hi @lotusmahal

    We’re glad to hear it’s working!

    Thank you for your feedback, and please feel free to reach out if there’s anything else we can assist you with.

    Best regards,
    Laca form Trustindex

    Hi there, updating to v12.4.3 doesn’t fix the issue on my website.
    So I reinstalled 12.3 once again.
    Website:?https://das-braut-atelier.de/

    Plugin Support Laca

    (@lacadev)

    Hi @towpni ,

    Thank you for reaching out and letting us know about the issue.

    It’s possible that the cache plugin is preventing you from seeing the fix. Could you please try reinstalling the latest plugin version and clearing the cache in your cache plugin?

    If the problem persists, kindly send us the link where you’re seeing the error message so we can take a closer look.

    Best regards,
    Laca from Trustindex

    I cleared cache and even deactivated caching plugin with no success.
    My client is not amused not to see the reviews on the website. So I instantly went back to 12.3.
    There is no error message; reviews are missing and replaced by text: “null” (“zero” in english).

    Plugin Support Laca

    (@lacadev)

    Hi @towpni

    To investigate the issue further, we would kindly ask for access to your WordPress site.
    Please send the details to [email protected].

    We will review the setup and get back to you with our findings.

    Best regards,
    Laca from Trustindex

Viewing 10 replies - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.