Review totals appear incorrect

  • Resolved Christopher Hilling

    (@chilling)


    6 years ago

    Hi Paul, this afternoon we have started collecting reviews for another one of our locations, three so far but for some reason, the summary is showing two ..?

    https://prntscr.com/myd9hl

    Could this be a cache issue?

    Chris

    The page I need help with: [log in to see the link]

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  • Plugin Author Gemini Labs

    (@geminilabs)

    Are you assigning reviews to both a page and a category, or assigning to multiple categories? There is a known issue where summary counts will break if you are doing so.

    Please make sure you are either using the category OR the assign_to/assigned_to option, but not both. This will be fixed in v3.6.0

    Next, please go to the plugin tools page and recalculate the counts there.

    Let me know if that solves it.

    Thread Starter Christopher Hilling

    (@chilling)

    Paul, recalculating the rating counts has resolved the issue.
    Thanks, yet again for your excellent prompt support.
    Chris

Viewing 2 replies - 1 through 2 (of 2 total)
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