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Resolved roosxja
(@roosxja)

2 years, 4 months ago

Hi,

It seems that reviews cannot be submitted when the captcha is turned on. I turned off the captcha and then it did work. I am using recaptcha v3 right now, and I am also using this for another form somewhere on my site (same keys). Tried changing this to recaptcha v2 invisible, but this did not work. When I completely switched off the recaptcha, the reviews could be submitted.

Hopefully you can help me with this issue!

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Author Gemini Labs
(@geminilabs)

2 years, 4 months ago
@roosxja

The next update will fix this. In the meantime, try using the beta: https://github.com/pryley/site-reviews/releases/download/v6.2.1-beta4/site-reviews-v6.2.1-beta4.zip

Download the zip file and install it as usual.

WordPress will tell you that you already have Site Reviews installed and ask if you would like to replace it.
- This reply was modified 2 years, 4 months ago by Gemini Labs.
Thread Starter roosxja
(@roosxja)

2 years, 4 months ago

Thanks for your quick reply!
Unfortunately, installing the beta version did not solve the problem. I changed to recaptcha v2 invisible (also for WPforms), does this change the matter?

Plugin Author Gemini Labs
(@geminilabs)

2 years, 4 months ago

Are you using a caching plugin? If so, you might need to rebuild/flush the cache as your website might be using the old javascript source.

Thread Starter roosxja
(@roosxja)

2 years, 4 months ago

I’m using WP-optimize; cleared the cache but this also did not solve the problem..

Plugin Author Gemini Labs
(@geminilabs)

2 years, 4 months ago

Ah. I can see where the problem is.

You said that you are also using reCAPTCHA with WPForms, is that the only other plugin where you have enabled reCAPTCHA on your website?

Thread Starter roosxja
(@roosxja)

2 years, 4 months ago

Yes, thats the only one!

Plugin Author Gemini Labs
(@geminilabs)

2 years, 4 months ago

@roosxja

Please try v6.2.1-beta5: https://github.com/pryley/site-reviews/releases/download/v6.2.1-beta5/site-reviews-v6.2.1-beta5.zip

Thread Starter roosxja
(@roosxja)

2 years, 4 months ago

Thanks, this worked!!

ryanlavery
(@ryanlavery)

2 years, 3 months ago

Hi @geminilabs,

Do you know of any other potential fixes for this issue?
I have 2 client sites that are basically identical, one site has the recaptcha working with the beta1 plugin, the other site just simply doesn’t enable / display the “protected by recaptcha” box. I have tried both beta1 and beta5 plugins.

Any ideas?

bhcreativeideas
(@bhcreativeideas)

2 years, 3 months ago

How to actually go make changes to individual reviews made by customer? Is there a way we can actually “make corrections” or updates to the reviews made? Also, can we include pictures in the reviews?

my site is indesignmarketingservices.com.sg/reviews

Thank you!

Plugin Author Gemini Labs
(@geminilabs)

2 years, 3 months ago

@ryanlavery

The v6.2.1-beta5 should have fixed the problem. Please contact me directly using the Contact Support section on the Site Reviews > Help & Support page as I want to make sure this is properly fixed before releasing the update.

Plugin Author Gemini Labs
(@geminilabs)

2 years, 3 months ago

@bhcreativeideas Please next time create a new support topic as your question has nothing to do with the topic of this post.

You can edit reviews on the admin side in the same way you would any post or page. Images are supported with the Review Images add-on.