Review requests go to hidden email folder?

Thanks for trying our plugin!

Please test deliverability of your emails with this service: https://www.mail-tester.com/. It will generate a unique email address for you. You should then send a review reminder to that address and check the ‘score’ of your email. Please let me know the score and share the link of the results page.

ok we followed your recommendation and we got a score 10/10

but we tested on other email tester websites and the content of the review reminder scored 5 so spam

let me know, thanks

Thanks for providing additional information.

Can you please share links to view results of the mail-tester.com test and the other test that you mentioned? It is difficult to say something without seeing your actual test results.

Hi,
This is the result from isnotspam.com:

especially this part “3.5 BAYES_99 BODY: Bayes spam probability is 99 to 100%
* [score: 1.0000]”

from https://www.ipqualityscore.com/email-deliverability/email-spam-test-checker/:
Sender SPAM Score Report

Overall Score
Risk score from 1 to 10, with 10 being the highest risk of reaching the spam folder. 5.5 – SPAM – High Risk
Deliverability issues detected. Please improve your content or sending IP reputation to resolve these issues.

SpamAssassin Rules
Points that contributed to your sender score. -0.0 Informational: message was not relayed via SMTP
1.2 Missing To: header
0.0 BODY: MIME text/plain claims to be ASCII but isn’t
1.0 Missing From: header
-0.0 Informational: message has no Received headers
1.4 Missing Date: header
0.1 Missing Message-Id: header
1.8 Missing Subject: header
0.0 Message appears to be missing most RFC-822 headers
Sending IP Reputation
Quick reputation analysis for the sending IP address. Blacklisted IPs will increase your chance of reaching the SPAM folder.
IP address was not found in the email headers. Please include this data for better analysis.

maybe also what it is written may be perceived wrongly as not a good email, spam-looking

about the IP address blacklist check https://www.whatismyip.com/blacklist-check/?iref=infor1p3

Looking forward to hearing from you, thanks

full link from isnotspam.com
https://www.isnotspam.com/newlatestreport.php?email=ins-shyzlfry%40isnotspam.com

Thanks for providing additional details.

I’m not sure about the link between your two last forum posts. In one post you mention “1.2 Missing To: header” as an issue but I cannot see it in the actual report that you shared in the second post: https://www.isnotspam.com/newlatestreport.php?email=ins-shyzlfry%40isnotspam.com. Are both your posts related to the same email?

Let me comment about the actual test result you provided: https://www.isnotspam.com/newlatestreport.php?email=ins-shyzlfry%40isnotspam.com. As far as I can see, all the SPAM checks were successfully passed.

You mentioned the “BAYES_99 BODY: Bayes spam probability is 99 to 100%” rule from SpamAssassin as a concern. This rule evaluates what you wrote in the body of your email. The plugin enables you to draft your own email body as you like. So, it is up to you to make body of your emails unique and well-written.

Also, even if you have a less-than-ideal email content, “BAYES_99 BODY: Bayes spam probability is 99 to 100%” rule is still not a deal breaker. There are other rules that compensate for it and improve the overall SpamAssassin score. The overall SpamAssassin score of your email is 1.9 points. The maximum SpamAssassin score is 10 points. Higher scores mean higher probability of SPAM with everything above 5 marked as SPAM. As 1.9 is less than 5, your message is not considered to be SPAM according to SpamAssassin classification.

Your initial concern was that customers do not leave any reviews for your store. Did you check if review reminders are actually being sent?

We tested the same content of the emails on isnotspam.com, ipsqualityscore.com and mail-tester.com

yes, considering also most of the customers we sent review reminders to received also additional products for free or that we consider satisfied and with some of these customers we had follow-up emails in response to our standard order confirmations

we checked and we can see the tick when we send reminders for reviews on our order page

Hopefully we will get these review reminders with this plugin, maybe we will readjust what we wrote

Can you please clarify if you see a “tick” or a message “1 reminder(s) sent”?

we see “1 reminder sent”

how do we know that the customers wrote a review? notification or by checking the review tab in this plugin?

If you entered your email address in “Email for Notifications” field on “Review Reminder” tab of the plugin’s settings, you will receive email notifications about new reviews. Also, you will see reviews in WordPress.

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.