• Resolved eloveall

    (@eloveall)


    For some of my orders, the review reminder is scheduled, but the reminder isn’t listed in the Orders Screen. My past 4 orders have reminders scheduled, but only 1 of them shows it in the orders screen.

    For example, here’s the orders screen: https://i.imgur.com/bGTPbsY.png
    And here’s the info from the top order: https://i.imgur.com/bcWMQua.png
    This is the same for the other 2 orders that don’t have reminder date listed.

    I mistakenly sent review reminders for 2 orders because I didn’t realize they were already scheduled, so they will get 2 reminders a few days apart.

    Any ideas on how to show that the reminder is scheduled in the orders screen?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cusrev

    (@ivole)

    Thanks for trying our plugin!

    Can you please check how many reminders you have on “Reminders” page (in the plugin’s menu)?

    Thread Starter eloveall

    (@eloveall)

    Just one, and it’s for the one that the orders screen shows. I guess those others aren’t scheduled, then?

    Here are my settings if it helps: https://i.imgur.com/qVrwlKE.png
    The orders are all for Workbooks, so the Category isn’t the issue.

    Plugin Author cusrev

    (@ivole)

    In this case, there must be an issue with WP Cron on your site. The plugin uses WP Cron to schedule review reminders. If you have a developer who looks after your site, please ask them to check that WP Cron is working fine.

Viewing 3 replies - 1 through 3 (of 3 total)
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