Review not updating after a day is created

  • Resolved hortiz

    (@hortiz)


    3 years ago

    Hi i have a paid subscription and i see reviews not updated after 1 or 2 days, can i have support verify if the sync process is correct and if there is any cache or wait time needed in your API?..
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter hortiz

    (@hortiz)

    another important note, i see the website connected and with the latest review count in the trustindex admin panel and i’m running the code with elementor but i don’t see any cache information on the plugin settings that is not pulling the reviews.

    denes096

    (@denes096)

    Hello @hortiz,

    I have checked your settings. Your widget refresh rate was set to weekly that means it will refresh each week, due you can not see the new reviews. I have set it to daily and refreshed your widget.

    You can edit the widget’s refresh rate in the widget configurator >>> click More settings >>> Search for Refresh rate and set it to daily >>> save your widget.

    Dénes
    Trustindex

    Thread Starter hortiz

    (@hortiz)

    Perfect, thank you for the help

Viewing 3 replies - 1 through 3 (of 3 total)
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