Review could not be downloaded

Hello @shanyue!

Could you please send us more information about your site?
– your sitename
– the plugin’s Troubleshooting tab’s content (on the top right side on plugins settings page)
– maybe server log

Thanks in advance.

Feel free to write us, if you need more assistance,
Adam
Trustindex

yes
site name – https://www.onepacificplaceresidences.com/
Error Log – https://pastebin.com/55XbwbB6

?Han podido solucionártelo? Tengo el mismo problema

I just downloaded and tested and I have the same error

• This reply was modified 2 years, 9 months ago by dmeijide.

Hi, I disconnected the tripadvisor account and reconnected. now works. I guess it was a tripadvisor problem considering that in recent days it was down.

Hello everyone!

There were some changes on Tripadvisor parent website, the data management was changed. We have adapted these changes to our system, so you can try to connect your Tripadvisor account from now.

Thank you for your patience! ??

Feel free to write us, if you need more assistance,
Adam
Trustindex