Reverted back to 1.11.4, able to track purchases but value is missing

Hi @steponafish,

Thanks for reaching out. Although our focus has shifted to supporting the 2.0 version of the plugin and encourage you to try reconnecting, I’m happy to take a look at this with you!

I’m glad you were able to reconnect with version 1.11.4. You should be able to see the information that is being collected at every step with something like the Facebook Pixel Helper extension for Chrome.

Would you please try adding a pixel helper extension/plugin for your browser and see if you can see the value being added to the cart and through the checkout process?

Thanks,
Marcus

Hi. Yes. I can see a value in the AddToCart and then in InitiateCheckout, and then once it reaches Order Received the value turns to 0.

AddToCart: https://a.cl.ly/RBuOmLk0
InitiateCheckout: https://a.cl.ly/4gu9rl8R
Order Received: https://a.cl.ly/lluY0ob8

Hi @steponafish,

Thank you for confirming this for me. This may be an indication of a theme or plugin conflict issue. We may need to do some additional conflict testing to track down the cause, but to get started, could you please temporarily switch to a default theme, such as Twenty Twenty, and let me know if you still experience issues?

Thanks,
Marcus

Hi there.

We cannot do this as it will affect our sales and site. But I think you’re right that it might be a plugin conflict. We will check our plugins. Thank you.

Hi @steponafish,

Thank you for your reply. If you’re able to rule any specific plugins out or find the culprit, please do let us know. We’re always looking for ways to improve our plugins and I’m happy to provide any recommendations that I can.

Thanks,
Marcus

Hey @steponafish ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Ian