Reverse Proxy Causes Issues with Missing Images

  • Resolved Brianne

    (@briannehinchliffe)


    8 months ago

    Hello!

    This is certainly a weird one! I’m not sure if there will be anything you can do about it but we wanted to flag it anyways. It is a twofold issue:

    1. We had reports of admin users trying to assign images to product galleries in WooCommerce, which appeared successful, however later they were not assigned.
    2. Images have gone “missing” intermittently throughout the site. (See screenshots)

    https://i.postimg.cc/9M4vGgDx/Nashua-page-two-of-products.png

    https://i.postimg.cc/CKr3npxB/image.png

    https://i.postimg.cc/C1W9JCDw/media-library.png

    It seems like this wouldn’t be an issue with the Real Media Library plugin, however we have no errors or warnings in WP related to images or WooCommerce, and the only thing that seemed to fix the issue is deactivating the Real Media Library plugin. We weren’t sure if there was something maybe in the process of Real Media Library retrieving and organizing images from the database that may be causing these sorts of intermittent outages or if a reverse proxy may interrupt the functionality with Real Media Library somehow?

    Any help or insight is appreciated!

    • This topic was modified 8 months ago by Brianne.
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  • Plugin Contributor Matthias Günter

    (@mguenter)

    Hey @briannehinchliffe !

    Thanks for your report. ??

    In general, Real Media Library does not modify the URL / path on the file system of a file when it gets moved to a folder. Can you please share a short screencast video where you reproduce the issue with Real Media Library active and then doing the same, while Real Media Library is deactivated?

Viewing 1 replies (of 1 total)
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