Returns buyers to empty cart page after successful payment

  • Resolved kluivats

    (@kluivats)


    1 year, 11 months ago

    Hi,
    When a customer checks out and pays using cc (stripe), the payment goes thru successfully but the customer is redirected to an empty cart page.

    New order emails are sent out correctly both to the customer and order admin.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kluivats

    The Stripe plugin does not control the url that the customer is redirected to after the payment is processed.

    More than likely you have a plugin that’s changing the url using the woocommerce_get_checkout_order_received_url filter or the woocommerce_get_return_url filter.

    Thanks

    Thread Starter kluivats

    (@kluivats)

    Hi,

    The issue happens when a guest checkout happens. If a logged in user buys a product and pays using Stripe (CC or Apple Pay), the order confirmation page (Thank you) is shown properly. The empty cart page is returned only when a guest checkout using Stripe happens.

    In both cases, I am getting a valid return url in the log file (something similar to) /checkout/order-received/1xxxxx6/?key=wc_order_ELCft7zJBOOWT

    Note: I don’t have issue with my other payment gateway (PayPal) for both guest and logged in users checkout. The thank you page is properly displayed for both types of users.

Viewing 2 replies - 1 through 2 (of 2 total)
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