• Resolved rogeriodec

    (@rogeriodec)


    1) Scroll to the gallery
    2) Open any image
    3) Press the left arrow
    4) The entire page will scroll to the top

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @rogeriodec

    I have gone ahead and tested this numerous times on your site following your detailed instructions and I am yet to experience the page returning to the top as you mention. Here’s a very brief screen recording to demonstrate this: https://www.loom.com/share/1b265c1fa50340a5b5ec57204e2fcf54

    Kindly reload your page on another browser or device if you do have one installed and see if the issue still does occur. Thanks.

    Kind regards,
    Elvis.

    Thread Starter rogeriodec

    (@rogeriodec)

    Thanks. I realized this:
    1) In your video, you are using the mouse, I referred to pressing the left arrow key on the keyboard (I’m using Windows 10, Chrome)
    2) However, I tested the same page on Edge, and there, the problem DOES NOT occur.
    3) I tested in incognito mode in Chrome and then the problem STILL occurs, this means it is not interference from other plugins.

    In short, test the page using the keyboard, in Chrome, Windows.

    Plugin Support elviiso

    (@elviiso)

    Hi @rogeriodec

    I’ve carried out the same test I did, but this time using the keyboard, on a Chrome browser, in an incognito tab, on both Windows 10 and macOS and this issue is not occurring from my end as you can see from this recording on an incognito tab: https://www.loom.com/share/e74397ab11cf441b9a1657f0a6774a77

    The issue you are describing is not being caused by FooGallery and so far, seems to be occurring on your device only. You could try to test this on a different device to see if the issue will occur or not. Thanks

    Kind regards,
    Elvis.

    Thread Starter rogeriodec

    (@rogeriodec)

    You were right. Testing on other windows, the problem does not occur.
    I apologize and thank you for your attention.

Viewing 4 replies - 1 through 4 (of 4 total)
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