Returning Customer Value not fetching for yearly report

  • Resolved wfmdev

    (@wfmdev)


    4 years, 7 months ago

    Hello,

    I am having an issue while fetching data for Year to Date range. I did get a list of the data for a selected range BUT at the bottom of a table summary, the returning customer value always 0 for Year to Date time range.

    See the example screenshots.

    https://ibb.co/JKytd2Q
    https://ibb.co/dk8NXsh

    I could see status of Returning Customer in list of data but the summary always have 0 as returning customer.

    Any help would be really appreciated.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @wfmdev

    Can you confirm for me the versions of WooCommerce and WooCommerce Admin you have installed, please?

    Ideally, if you can copy and paste the top section listed here, please?

    WP Admin > WooCommerce > Status > System Status

    WordPress environment in the WooCommerce System Status Report
    Link to image: https://d.pr/i/t69RP6

    Thanks!

    Thread Starter wfmdev

    (@wfmdev)

    Here are your requested details. Please let me know if you would need any other details from my end.

    https://ibb.co/2SSR867

    Thank you

    Plugin Author psealock

    (@psealock)

    Hi @wfmdev, thanks for the screenshots.

    I tried to replicate what you’re experiencing unsuccessfully. One thing I did notice is that my test site shows the user’s name under the “Customer” column whereas your screenshots say “new” or “returning”:

    Screen Shot

    Looking at the code itself, it would always be the customer name unless a 3rd party extension is extending the table. I also noted the summary numbers at the bottom separate new and returning customers, which diverges from wc-admin’s current feature set.

    Do you have custom code or a plugin that may be altering the table in some way?

    Thread Starter wfmdev

    (@wfmdev)

    @psealock Thank you for your quick response. Based on your given description, I will try to check the same at my end and will get back to you soon with details.

    I appreciate your support. Thank you.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @wfmdev

    How are you getting on with this? Were you able to find out if there was another plugin altering the table data?

    Thanks,

    Thread Starter wfmdev

    (@wfmdev)

    Hello @dougaitken

    Thank you for follow up on this.

    Sorry for late reply, I was on vacation so haven’t checked yet. I will check the same this week and will get back to you for the same.

    I really appreciate your support. Thank you.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @wfmdev

    Sure thing, please keep us posted. If we don’t hear back from you next week, we’ll mark this thread as Resolved. If that happens, please post a new thread with full details.

    Thanks,

    Plugin Support Mike Straw

    (@mikestraw)

    Hi @wfmdev ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
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