Returning customer can’t connect

  • Resolved psychic9

    (@psychic9)


    2 years, 1 month ago

    Hi
    Returning customers don’t connect. I uninstlled all third parties plugin and set another theme. Same thing…
    What should I do?
    Best
    S

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @psychic9

    Thanks for reaching out!

    I understand that returning customers cannot connect to your site.

    Can you please share with us a clear screenshot of the error message they received so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    If you could also provide the URL or link to your site please, that would be helpful too.

    Thread Starter psychic9

    (@psychic9)

    Hi
    stricly nothing happens… nothing to see. The page stays.
    Best
    S

    Hi there,

    Returning customers don’t connect. I uninstalled all third parties plugin and set another theme. Same thing…
    What should I do?
    …
    Strictly nothing happens… nothing to see. The page stays.

    Sorry to hear about that. To get a better idea about your site configuration, so that we can help, please provide the following:

    Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any is visible).

Viewing 3 replies - 1 through 3 (of 3 total)
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