return_url missing – Stripe notified

  • Resolved sohaib-aziz2

    (@sohaib-aziz2)


    4 months, 1 week ago

    Hi there,

    Although all our payments are working fine but we just received this notification from stripe:
    _________________________
    Supply a ‘return_url’ while confirming your SetupIntent. ?? ??
    We noticed that your livemode Stripe integration is experiencing payment failures because you’re not providing a return_url in your SetupIntent. The return_url is where your customer is directed after they complete their payment, and is required at SetupIntent confirmation.
    To prevent future payment failures, include a return_url when confirming the payment. To learn more about how to include a return URL, visit our docs.
    ___________________

    Please guide us or update the plugin with these new API features.
    We’re currently working with the legacy checkout option.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi there,

    I have the same problem using the updated WooCommerce Stripe Gateway (8.5.1)

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sohaib-aziz2

    Just to ensure we’re aligned, have you set up the necessary webhooks and events correctly? If not, could you kindly update the plugin to its latest version and then follow our detailed guide to reconfigure the webhook?

    Let us know how that goes. Looking forward to helping you.

    Received the same email from Stripe.

    Plugin was updated to latest version (v8.5.1) yesterday.

    Reconfigured the webhooks as asked, although not sure how the actual problem is related to webhooks. Don’t know if that helped or not.

    In other words, 8.5.1 breaks the existing webhooks and we will have to reconfigure webhooks for each site when updating?

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @andrisp,

    I understand that you’ve also received an email from Stripe and have updated the plugin to the latest version (v8.5.1) and reconfigured the webhooks as suggested.

    The role of webhooks is to communicate with your store and Stripe to update order statuses, send refund information, etc. If they aren’t configured correctly, it could lead to issues with these processes.

    If you’ve reconfigured the webhooks and updated the plugin as suggested above, then you are all set and need not take any further actions.

    Should you experience any issues or receive a similar email again, please feel free to reach out. We’ll be happy to help.

    The webhook seem to have been ok already: https://share.cleanshot.com/51dnmM9l

    Is it a problem that we use the legacy checkout: https://share.cleanshot.com/dQCvrrGR

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @jstark55,

    The webhook seem to have been ok already: https://share.cleanshot.com/51dnmM9l

    Thanks for the update. Did you make any changes to your Webhooks, and can you confirm everything’s working for you now?

    Is it a problem that we use the legacy checkout: https://share.cleanshot.com/dQCvrrGR

    More testing would be required to confirm or deny this. Maybe other affected users can confirm if they get this error and if they’re using Legacy or UPE. If you also try switching to UPE does it work for you?

    Thank you for your patience and collaboration.
    -OP

    Hi @omarfpg

    I switched to the updated checkout experience and this seems to solve the issue. I am doing more testing but for now it looks better.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @jstark55,

    It’s good to hear that switching to the updated checkout experience has improved the situation.

    Please feel free to reach out if you have any more observations to share or if you encounter any other challenges during your testing. Your feedback is invaluable, not only to us but also to the broader WooCommerce community.

    Thanks!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? , @sohaib-aziz2

    We haven’t heard from you in a while, so I’m going to mark this as resolved for now. Feel free to start a new thread or reply back if you have any more questions.

    All the best,
    Omar

Viewing 10 replies - 1 through 10 (of 10 total)
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