Return After Donation Shows Email not Website URL

  • Resolved alondonb

    (@alondonb)


    5 years, 4 months ago

    Hi,
    After a donation, the PayPal shows a confirmation that says You’ve donated to… and it lists the email address. Then it lists the email address as a Return URL and provides it as a link.
    See screenshot sorry it is dark my desktop dimmer was on.

    Is there a way to change this to the website URL instead of email address?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter alondonb

    (@alondonb)

    Hi any news on this or anyone else know how best to proceed?

    Thank you!

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    That is a setting in your PayPal account. Most likely you never set a personal name and/or Business name for your account. Change that in your PayPal account and you’ll be all set.

    Thanks!

    Thread Starter alondonb

    (@alondonb)

    Hi Matt,
    Thank you for the reply.

    I already had this set up in my PayPal Account. I tested again and the email address still showed instead of the Name or Website. Here is my 3 Step Process via screenshots:

    PayPal Setup
    PayPal Donation Screen
    PayPal Return to Website

    After some searching, I think the issue might be this is a Personal Account, not a Merchant Account, from these URL posts:

    PayPal Display Name Instead of ID
    PayPal Display Logo Instead of Email

    Has this been your experience as well with the Plugin?

    Thank you. ??

    • This reply was modified 5 years, 4 months ago by alondonb.
    • This reply was modified 5 years, 4 months ago by alondonb.
    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Thanks for those details. The screenshot that is missing though is your PayPal profile page. You can get to that by clicking on the “Gear” icon in the top-right. There you’ll see see a section on your “Profile”. You want to make sure your Profile Name is your full name and not your email address.

    Please try that and let me know what you find. Thanks!

    Thread Starter alondonb

    (@alondonb)

    Hi Matt,
    Thank you, yes, this was already set. Is this the setting you are referring to?

    PayPal Profile Name Setting

Viewing 5 replies - 1 through 5 (of 5 total)
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